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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found the location to be terrible in regards to proximity to the french quarter as we did not plan on renting a car. The rooms were not made on a daily basis and were kind of run down. The breakfast selection was bad and not on time. Location to local restaurant selection not so great either. For an extra $24 we got a room in the french quarter which was so much nicer, cleaner and closer to restaurants, shops etc.
Business response:
Joanne, thank you for taking the time to review our hotel. We're sorry our location was not ideal for you and for the inconvenience you had due to our hotel policy. Please know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a minimal fee. We hope this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunity to make your next stay worthwhile. Sincerely, H... read more
Terrible service. I do not recommend to anyone looking.
Business response:
Colt, thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Please be assured that we have discussed your feedback with our team, and we’re working with them to make sure future guest do not encounter the same problem. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I reached around 8:00 Pm and waited for around 15-20 min on front desk .. as no one was there and after checkin when went to room ... floor was wet and some smell is coming so I went back to front desk and they mentioned they cleaned the room and because of that it is wet... it was wooden floor on the entry ... who keep the wooden floor wet during cleanjng
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
You get what you pay for. It was a decent location. It was close to the interstate and restaurants. The room was not as clean as it could have been. I had to buy cleaning products for the restroom. It smelled heavily of smoke.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I should've asked for a refund Bad odor, wasn't to clean.... didn't even stay there... I left about a hour and a half of being there... I wasn't comfortable
Business response:
Leo, please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we do not repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Don’t go EVER The room was dirty!!! The place looked like people did drug there. I took pictures and they quickly gave me a refund
Business response:
Joe, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Don't stay. Dirty, stained carpet, long hairs in bathroom and on towels, uncomfortable bed, no hair dryer, conditioner or lotion. Won't go back.
Business response:
James, we sincerely apologize for the cleanliness issues you encountered in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, please know toiletries are kept at the front desk and are complimentary. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Upon arrival, front door broken, handle off. Bathroom air vent totally blocked with dirt. Smoke alarm was covered with bath rag to keep from flashing. supposed to be breakfast, but we didint see anything other than coffee. They did give us a 25% discount
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
False advertising. BUYER BEWARE. They charge you for a queen bed but give you a full size to sleep on as if I was stupid and don't know the difference. Oh but that is what I have at home a queen not a full size that they have in the rooms. When asked for a comforter they insisted it was a queen bed and gave me this sheet like thing as a comforter. I was freezing. The shower pours out water from where it is turned on. The fridge was old and dusty. We asked for dishes and never got them. There was only 2 lamps with light bulbs... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.