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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap dirty hotel Not good at all! Cheap and dirty!!!
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
This was the first hotel I've ever stayed at that didn't have a telephone in the room nor did they have a trash can. "Breakfast" consisted of granola bars, muffins and coffee. The staff was friendly and accommodating but i would not stay here again.
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean & well-maintained hotel with a friendly staff at a good value. We hope to welcome you back soon! Sincerely, Hotel Management
The shower did not work. No repair and no replacement of the room. No help from the front desk. No value to stay.
Business response:
Osamu, thank you for taking the time to review your stay with us. We apologize for the maintenance issue you encountered in your room and for not handling this issue to your satisfaction. Please be assured that we have shared your feedback with the concerned teams. We’re also reviewing what went wrong and taking corrective measures to rectify it so that these incidents never occur in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Bath courtains were dirty and the baths tub was clogged Our reservation was for two beds, they gave us a room with a queen bed and a rolling bed because they were sold out of rooms with two beds. It was too late and we were tired to complaint and move to another hotel
Business response:
Nathalie, thank you for taking the time to evaluate your visit. We apologize for not accommodating you in the room of your choice. Please be assured that we’re personally following up on your feedback regarding the mix-up of your reservation so we are more consistent in our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Room was not clean when I arrived, looked as if someone had just checked out right before me. Showers did not have hot water and stayed cold.
Business response:
Quinn, thanks for being our guest. We sincerely apologize for letting you down with your expectations and regret the inconvenience this caused to you while you were here. Your feedback regarding the cleanliness and the issue with regard to the water has been shared with appropriate individuals in an effort to improve our service and facilities moving forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Smells There was a moldy smell in the room & the halls were warm with a different musty smell.
Business response:
Charles, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The room smelled bad. The exit door on first floor did not lock.
Business response:
Marie, thank you for being our guest. We are truly sorry for the issues you experienced during your stay and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent with their work so that our future guests never experience the same. Thanks again, and we hope to have an opportunity to welcome you back so that we can make it up to you. Sincerely, Hotel Management
Unprofessional We've been getting a hotel room for the last 18 years, one weekend a month, my wife and I have rented a room so that we can have a little grown up time away from the kids!!! This was our first time staying at thursda property, the management team tried to accomidate us by changing our rooms, but by the 3rd room, I was a little more than aggrivated, we dealt with roaches in our bed, crawling up the walls, air conditioning that wasn't working, and if you know anything about New Orleans, it's hotttt as muggy, I c... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience for every guest entering our doors. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Ma... read more
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.