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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing I forgot my toothbrush and inquired at the front desk for one to purchase and was told they give them free but then the clerk was unable to find one for me and did not have the keys to check storage for one. The room had a strange smell to it. When I tried to check out the next morning, I stood at the front desk for approximately 10 minutes calling hello and no one was around. Then someone, obviously not on duty, came out of the elevator looking ready to go for a run and asked politely if I needed help and he w... read more
Business response:
We apologize for the poor service provided by our front desk team and the odor issue you had experienced. There is room for improvement, so it has been discussed with appropriate teams in an effort to enhance our service levels going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
dummed i booked a queen room my bed was NOT a queen it was a smaller.the place smelled like dog pee. my room bathroom was not clean and had mold in it. was not told at booking they didnt take cash at check in
Business response:
Jenn, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up and that your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The staff member Kareem was really friendly and helpful. The room and facilities however were outdated. There was a blood stain on the bed sheets. No pillows or sheets for the pull out bed not toilet paper. There was a spill stain on the cabinet so clearly the kitchen had not been cleaned. It’s unfortunate, I’ve stayed at nice extended stays. This one not so much.
Business response:
We want to thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that I am sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Walls are paper thin, don’t doesn't even seal all the way.You can hear everything. Found things under the beds so makes me think the room are not getting cleaned like they should. Breakfast is not what it says it is all it is a grab and go.
Business response:
Lisa, thank you for the feedback. We apologize for the disappointment you had with our room and regret the inconvenience it caused. We also apologize for the cleanliness issue you experienced. Your concerns will be shared with our housekeeping team to ensure a better experience in the future. On a positive note, we are happy you had an overall comfortable stay. Thank you again, and we hope to redeem ourselves on your next visit. Sincerely, Hotel Management
They had no ice or water for the rooms. I was told to half fill the ice cube tray and it would be 2 to 3 hours and the problem with that was the refrigerator did not work. The loby was filthy and had spiders in the corners. It was a old hotel with no maintenance beining done. The bath tub was not white it was dull and looked yellow from age.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.