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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Staff sent us to the wrong room someone was inside. New room had roaches, checked out within 20 min.
Business response:
Dear Guest, thank you for choosing our hotel and for sharing your feedback. We want to offer our sincere apologies for not living up to your expectations or ours. We are reviewing the incident with our team members to see where we went wrong and ensure this does not happen again. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Awful experience The hotel was disgusting. Bathroom counter needs redone.. carpets were not vacuumed for days with food all over the floor. People were smoking in rooms. Never staying there again.
Business response:
Debora, thank you for your stay with us. We apologize for the less than spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. Also, your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We hope you will reconsider choosing us again when your travels bring you back our way. Sincerely, Hotel Management
My check-in was great, however, upon going into the property I saw a number of people doing several things. Including smoking in a non-smoking facility. I checked out the same day.
Business response:
Sanya, thank you for your review. We are sorry your stay was disturbed due to the other guests on the property. We wish we had the opportunity to address the problems while you were here. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Nice if you don’t need to sleep Front desk service was friendly but a bit disheveled. The hallways smelt like someOne was cooking seafood but the room smelt fine. The pillows and bed are the reason why I’m even leaving a review. Horrible. Flat. Uncomfortable.
Business response:
David, thank you for choosing our hotel. We are sorry for the odor you encountered in the lobby and regret the inconvenience caused. We have taken note of your comments and have shared it with the housekeeping team to be more diligent going forward. Also, we value your feedback with regard to the pillows and beds and will discuss it with the leadership team. On a positive note, we are pleased you liked our front desk associates. We hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Rude wverything includes everything and everyone i will pop never again
Business response:
We are sorry for the disappointing stay you had at our hotel. We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Everyone was rude and when I asked about their unorthodox policy I was thrown out and threatened with the State police. This establishment will never have a chance to treat me that badly again!
Business response:
We are sorry for the disappointing stay you had at our hotel. We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Disgusting hotel. Advertises free breakfast but barely even had coffee available every morning. The hallways smell like trash as they keep the “trash room” door open. There was the same trash in the hallways from the time I arrived til I left And I was there 2 weeks.
Business response:
Rachel, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. Also, we are sorry our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.