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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The issue was we had got the wrong room totally , which made no sense . Our room wasn’t available at all. When we got into the new room it was hair on the sink and tub. When I went into the fridge to put my water it was leaking . Everything else was okay , but until Wednesday night when we seen a roach on the ceiling . The staff was okay not as friendly as other places but hey everyone’s going through stuff so I understand . Would love to try it again just different location , it was me and my boyfriends anniversary and we j... read more
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room of your choice and apologize for the cleanliness and maintenance issues you encountered in it. Your feedback has been discussed with the appropriate team members to address the problems you outlined. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and se... read more
When I arrived to check in things seemed to be going ok. Once I got my room keys I went up to the room only to find out that they gave me the wrong room. I returned to the lobby to advise them of this and they said that they don’t have the room I reserved available and that it was nothing that they could do. I was there with my girlfriend and our three kids and we had to share 1 bed. You can’t imagine how uncomfortable that was!!!
Business response:
Jolissa, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. Your feedback has been discussed with our front desk team to make sure we are consistent with our service delivery. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
It was a non smoking hotel but smells like smoke & there was food left in the microwave from someone who previously stayed in the room which means the room was not clean as it should have been especially with COVID !!
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Even though we are non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Managem... read more
😢 I woke up with flea bites all over my body
Business response:
Erica, thank you for your review. We are sorry for the insects you had in your suite and regret the inconvenience it caused. Your feedback has been discussed with our pest control service provider to address the problem you outlined. We hope you will give us a second chance to deliver the type of experience you should always expect from us. Sincerely, Hotel Management
Business response:
Lorece, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not Impressed Checking in was ok until I actually went into the room and turned on the lights. To my surprise I was met with a roach that I did take a picture of after I terminated it. The floor in the bathroom was peeling up.
Business response:
Marketa, thank you for your review. We apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Andre, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Marisha, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.