This profile has been claimed by the business owner or representative.
Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was pleased with the young man at the desk when I was leaving. I am disabled and was there because my husband was at the hospital. I was having a hard time doing everything on my own. On 10/28/2019 when I returned from the hospital there was only one woman at the desk and she was too busy and overwhelmed to help me get to my room with my oxygen and purse. Because she was alone there were too many people who needed her help. The next morning when I was leaving a nice young man at the desk was able to get all my bags while I... read more
Business response:
Thank you for your review of your recent stay. We are glad you liked the friendly service provided by our associates. However, we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Hotel was filthy - smelled like dog pee and cigarettes. Sheets were stained
Business response:
Thank you for your review. We are sorry for not living up to our commitment to clean, fresh accommodations during your stay and regret the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Like the kitchen area. Did not like the room smell of cigarettes even though it was a non smoking room.
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room was not completely clean. The pull out bed did not have sheets and was filthy. The cabinets were not cleaned and it was residue from food previously cooked on the stove. The bathtub had spots and dirt in it. The toilet did not flush completely u less you flushed it more than three times. When asked for extra pillows and sheets for my third guest, i was told they only had blankets. And the breakfast they supplied in the morning consist of oatmeal, coffee, and hot coco. They did let me check out at 12pm instead of 11a... read more
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered in the room and regret the inconvenience it caused. Your concerns will be shared with the housekeeping team to provide a better experience going forward. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are reviewing the concerns you mentioned regarding the sheets and pillows with our staff to see these items are always well-stocked.... read more
Lobby was dirty. Room smelled musty.
Business response:
Dana, thank you for reviewing your stay. We apologize for the difficulties you faced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Was i wrong to expect medium standards prior? My original room had only two pillows without pillowcases. Thinking this is no big deal, i unpack, get comfortable and then call the front desk for pillowcases. The lady just tells me to come down and she will give me a new room!? All i needed was pillowcases....so i got REdressed, REpacked and got moved to a room 3 doors down from the reception area. It was loud the nearly the entire night, could hear everyone checking in and it even seemed like people were just “hanging out” ta... read more
Business response:
Nathan, thank you for taking the time to share your feedback. We regret the inconvenience you had while checking your room. Please accept our apologies for the noise issues you encountered. Be assured we are taking corrective action. We are also sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We were delighted to have you as our guest and hope you will stay with us again. Sincerely, ... read more
It was roach infested. Heavy mold in refrigerator, with a dead roach in it. At the very best a pig sty
Business response:
Thank you for your review. We apologize for the insects in your suite and are sorry for the housekeeping issues you encountered. Our pest control provider has serviced the hotel, and we are working with the appropriate team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to see you again for a better experience. Sincerely, Hotel Management
I had to check into 3 rooms before I found one that was okay. (not really) The refrigerator was old and the burners on the stove were rusted. The first room might have been better, but there were no pillowcases on the pillows. The second one had a dog barking next door. Too many in the building for me.
Business response:
Thank you for staying at our hotel. We are sorry for the issues you encountered in all of your rooms. We have shared your feedback with the housekeeping as well as the maintenance team so that we can improve our service and facilities going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.