Extended Stay America - Newark - Christiana - Wilmington

Steve 

on Expedia

7 years ago

Look for somewhere else to stay They gave us the wrong room at the beginning. Turned out there was already someone in it. Okay, honest mistake. Only real problem was location of air conditioner. Two feet from the bed, under a window. Had we run it, the curtains would have blown over us all night. So we didn't run it, and it was hot. 

david 

on Expedia

7 years ago

Not Happy I booked the room and arrived after hours. Nobody was at the front desk to let me in. I was at the door for 20 minutes, using the Lobby phone and my cell phone to contact the front desk. I left in 10 minutes later someone was there to let me in and said I will not be refunded my money. What type of customer service is this!! 

William A. 

on Expedia

7 years ago

Turn Around Walked in, waiting 10 mins to be greated. Walked into room, didn't even put our bags down and walked out. Smelled like cigarettes throughout the hotel, trash on floor and even old food in the refrigerator. Got my refund within 48 hours. To top it off there is no handicapped entrance, you have to pull open the main doors, one hand full of luggage and other with my cane. Smoke detector in room was hidden in the dresser in pieces and the front desk had broken windows and smoke detectors behind the front desk. Front ... read more

PK 

on Expedia

7 years ago

Close to shopping and I-95 was just ok hotel, for the price i expected more, AC never really cooled the room and breakfast was lame 

Brian 

on Expedia

7 years ago

First we had a mix up about the confirmation Numbers issued by hotels.com compared to the confirmation numbers issued by the hotel. Even though the hotel staff was shown the emails they still insisted that they were the wrong information. Instead of trying to get us checked in and work through the problem they seem more interested in being right. Second problem was on that the second day I had booked 8 rooms that I had till 6 o’clock to make changes to the reservation. before 6 o’clock about four I came in to make changes. I... read more

Anonymous 

on Expedia

7 years ago

Bad hotel - I have never stayed at this brand and I never will again. It was not what I expected and I don't think they live up to the promise . I felt very uncomfortable at this hotel and would not recommend it to others. 

Keri 

on Expedia

7 years ago

Buggy The staff was very friendly but we were treated by bugs on the bed and mold in the bathroom. We tried to find another hotel but nothing was workin out. We were promised the room would be refunded and never was. The one desk receptionist was overly apologetic and was embarrassed. We ended up sleeping on top of the covers in another room - didn't touch the shower. Completely unprofessional to offer to refund our money and then not do it.