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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like anything like I already told you guys want a credit if you charged my CC will never go to that place again.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The property was dirty and my room had an odor. I will not recommend this hotel
Business response:
Thank you for being our guest. Although we try to strive to deliver guests with a clean environment, we apologize as this wasn't your experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Not the best Took me a while to get a hold of someone at the front desk. It was empty. The gentleman was nice but it was too long of a wait. Went into the room and the fridge didn't work and it was leaking.
Business response:
Thank you for taking the time to share your feedback online. Although you liked certain offerings, we apologize for the maintenance issue and for the delay you experienced at the time of check-in. Your feedback is shared with the concerned teams in an effort to improve our service levels going ahead. Please give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
I realize now that you truly get what you pay for, however I did not even get that staying at this facility. From checking into a room smelling of someone’s body odor which did not go away even with the window open, to having the front desk employee, who apparently was a manager, lie and say there was no other room available then speaking to another front desk employee who did find another room which didn’t stink, to having no room service to even collect trash, having to go to the front desk to get toilet paper and clean to... read more
Business response:
Lakisha, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Please Do Better Breakfast was just snacks. Not real breakfast like other places. I stayed 5 days and housekeeping did not show up once. I asked and I was told they only come once a week. Guest services was completely absent. You walked in through the reception and none of the staff would even engage you with "good morning" or "hi".
Business response:
Thank you for choosing to stay at our hotel. We are sorry our staff did not make you feel welcome, and we have discussed with the team to ensure this does not happen again. Also, we apologize our grab-and-go breakfast did not live up to your expectations. Please know we have shared your feedback with the Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I did not feel treaded with respect . One of the staff was very disrespectful unfortunately for me, she was the one that I had to talk to all my staying.
Business response:
Thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
The exterior landscaping had piles of dog feces. The receptionist was polite but told me I would need to ask for each kitchen utensils I needed separately and take them up to the room myself. The elevator smelled like weed. The room looked clean initially but there were open containers of food left in the cupboards, hair in the drains and the bottoms of my socks became brown just from walking around the room for a few minutes.
Business response:
Dear Guest, thank you for choosing to stay with us and for sharing your observations. We are so sorry for the poor first impression left upon you and that your accommodations were not in the fresh and clean state they should have been. This has been addressed with our housekeeping team to make sure our surroundings and suites are in the pristine condition you deserve and expect. Thank you again for being our guest and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.