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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap room, but it had a terrible smell.....like something was burning. And the air conditioner made loud noises randomly. Good thing we only needed a place to sleep and didn’t need to be there for more than that!
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a clean room and well-kept facilities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
First room they put us in had water all over the floor as soon as you walked in,They did change our room, but didnt have any extra pillows for the pull out sofa bed. The flooring in the bathroom was peeling up, looked like something you would buy at Family Dollar. Needless to say it was nowhere close to $115 a night. Very dissapointed.
Business response:
Donald, thank you for your feedback. We are extremely disheartened to read about the conditions you mentioned in your room and regret your experience was compromised. We truly value your comments and will make sure such oversights are never repeated. We hope to have another chance to serve you better. Sincerely, Hotel Management
most extended stays are nice. this one is old and by far the worst i've ever stayed in. the area is pretty dirty. i would avoid
Business response:
Thank you for your review. We apologize for the poor condition of our hotel. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with their efforts moving forward. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Think twice about booking here! I booked a "king suite" (king bed with pull out couch) about 10 months ago for the Univ. of Delaware Graduation. When we arrived at 3:00 pm for check-in, we were told that they were fully booked and had to "upgrade" us to a room with two queen beds. That is NOT an upgrade. I waited to speak to a manager who insisted that it is an upgrade. Unfortunately, we had no choice but to take the room because the entire area was booked because of graduation. The manager told me that when I book through a... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
extended stays are usually very nice. not this one. by far the worst, most outdated one i've stayed in.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.