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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
usually extended stays are very nice. not this one! worst one i've been to by far!
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not for me It was very noisy a lot of animals, smell too no ice maker need update in rooms just to busy with a lot going on with age groups to me not safe if you like people everywhere around you this place for you seen Roaches in the room on the first floor
Business response:
Bridget, please accept sincerest apologies for the cleanliness and noise issues you encountered during your stay. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Nothing was up to satisfaction. It was not comfortable
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Our bedding had long black hair and dirt in the bed, the fitted sheet was all stretched and had been slept on. They keep NOTHING in the kitchen for supplies. You have to call and request silverware, dishes, etc....
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with our kitchenware policy and regret the cleanliness issue you encountered. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Manage... read more
Please don’t waste your time or money staying here. Entire hotel has a horrible odor, no breakfast was served even though it clearly states they have breakfast. Hotel had a dark “dungeon” aura, could not wait to check out!
Business response:
Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your feedback regarding the cleanliness issue has been shared with the housekeeping team to be more diligent in their efforts so that no future guests encounter a similar issue. Also, your review in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcom... read more
No thank you Old building, stains/ melted spots on counter, could have been cleaner. Staff was friendly, cigarette buyers all over outside. Loud people in the hallway for hours at night and someone left their dog in the hallway and it whined constantly. Not worth the money
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will reconsider giving us a second chance in the future. Sincerely, Hotel Management
I was not happy with room,I requested non smoking and as soon as we opened door we could all smell cigarette smoke ,even though windows were open. Could not get response from front desk when we found later that evening that sofa bed had no sheets or blankets.My son had to sleep on sofa without it being opened and he is 6 ft 2ins ,so not satisfactory. I complained next morning and we were offered a full refund, happy it was resolved.quickly.Morning staff much more professional and efficient.
Business response:
Thank you for being our guest. We are sorry for the smoke odor you experienced in your room. We have asked our housekeeping team to deep clean the suite to remove the smell. Also, we have shared your comments with our front desk team to resolve such issues in a better way. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Dissatisfied I didn’t even stay at hotel Checked in and left nobody was at front desk
Business response:
Barrett, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.