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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is very friendly and down to earth. However, this hotel is the dirtiest hotel I’ve ever stayed in. The hallways have trash in them for weeks (I stayed here 3 weeks and saw the same trash). There’s a room full of garbage that they leave open so the whole floor smells like a dumpster. Dog pee in the smell carpets. It says they have complimentary breakfast but it’s only coffee and packaged muffins (half the time the coffee is completely empty). Our electric went out one night and there was no emergency lights in the h... read more
Business response:
Thank you for taking the time to post a review. We apologize we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. Also, we are sorry our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. Moreover, we are sorry for the unexpected power outage during your stay and would like to offer our apologies ... read more
The only thing I did not like were the beds and pillows. Very uncomfortable.
Business response:
We appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the uncomfortable mattress. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. Please consider giving us an opportunity to host you in the future. Sincerely, Hotel Management
I had to be placed in 3 different rooms before we found one that was clean and the
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Hotel is a bit rundown The owner seems to be skimping on bedding, bathroom products and hair dryer did not work. Tv did not work on all stations
Business response:
Thank you for reviewing your stay. We are sorry for the disappointment you had with the overall condition of our hotel and regret the inconvenience it caused. We also apologize for the maintenance issue you experienced with the amenities in your suite. Your concerns have been shared with the appropriate team to fix it immediately. Thank you once again for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manage... read more
Worse than other hotels of a similar type Very sub-par. Most "extended stay" amenities were on an as-needed basis. This is not the case in other hotels of a similar type. There was only one hanger in the closet. There was no ice machine. No shampoo, only one small bar of soap. The person at the front desk was not rude but certainly not welcoming. I don't know why this hotel needs to be different than others of its type. My guess is that people steal everything so few of them are provided unless requested. I would not stay he... read more
Business response:
Thank you for your loyalty to our brand. It's great to hear you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is ... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.