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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was really took my time about 45 min to just assign me room and front desk person has no smile no manners to offer anything to me such as water, or bathroom I’m never going to stay this motel at all
Business response:
Manish, thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Ive stayed in Extended Stays in other states and they were great. This one was rather disappointing. It was dingy and it needs much upgrading. The negative reviews are all accurate anout this hotel.
Business response:
Fabyen, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
First of let me say I’ve worked in the hotel industry for 15yrs in the New York City market so I completely understand the front and back of the house. With that being said, although all of the staff was very nice I don’t feel they did everything they could have to make it rite. I came to Deleware to visit with family for the holiday weekend, myself, my wife, and our 3 children. When we arrived and checked in we were assigned room 103. Just from my experience I went in and checked the condition of the room before settling. H... read more
Business response:
Darryl, thank you for the review regarding your visit with family. We are extremely sorry to read about your experience and apologize for the condition of the room assigned to you. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We have shared your comments with our housekeeping and maintenance team as well, so that they can fix the specific concerns mentioned immediately. You... read more
Completely dirty Dead bugs Dirty bathroom A bug leg on the bed.. Knats everywhere. Mold everywhere Do not go.
Business response:
Thank you very much for being our guest. We apologize for the cleanliness issues in your suite, and we regret how uncomfortable you felt. Please know, we are working with our housekeeping and pest control teams to take corrective actions and resolve these issues. We are truly grateful for your patience and hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
poor service I checked in almost 45 minutes late. I was made aware that housekeeping was still cleaning rooms. I either had to wake an extra 30 minutes for a room with a fridge or it was one available without a fridge😠. I paid online thru third party so I was not able to receive no discount because my room did not have all the amenities. Poor service
Business response:
April, thank you for being our guest. We are sorry your room was not ready upon your arrival and that we were unable to accommodate you in the room of your choice. Your feedback has been discussed with the appropriate teams to make sure we are consistent with our service delivery. We would welcome the opportunity to make this up to you and hope you will consider a return visit. Sincerely, Hotel Management
Business response:
Denae, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Nothing felt like a halfway house, not comfortable or pleasant
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was a dump of a hotel i didnt even get undressed. Found a dead roach. It took an hr to check in at 2am. Was exhausted and then at 930 was woken up by housekeeping asking if i was checking out. I left 10 mins later
Business response:
Jay, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take the cleanliness of our rooms seriously, and we hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.