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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It would have been more comfortable to sleep on the floor than the bed. It felt like we slept o the box spring and got a horrible sleep. The apartment was noisy and smelled of smoke. I will not ever be staying there again.
Business response:
We are sorry you found our bed uncomfortable and for the cleanliness issues you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We were on the 1st floor and it was ridiculously loud all night. We also booked 2 queen beds and ended up with one king. They did accommodate us by giving us a second room but our family was split between 1st floor and 3rd floor.
Business response:
Thank you for choosing us and for taking the time to review your stay. We are truly sorry that we were unable to resolve your problems to your satisfaction while you were here. Please accept our apologies as this is not our standard of how we treat guests. We would welcome the opportunity to show you we are committed to providing outstanding service. Sincerely, Hotel Management
Loud Hotel For A Long Term Stay Place. There Are People Slamming Their Doors And Carrying Loud Conversations In The Hallway Outside My Door At All Hours Of The Day And Night As Well And For The Price We Paid We Might As Well Have Went To A Flophouse I Think We Have Been Ripped Off For The Price We Paid To Be Putting Up With All The Noise At All Hours Of The Night I Can See This During The Day But At Night No There Should Be Some Quiet Conditions Required By The Staff And Management But To Tell You The Truth We Are Right Near... read more
Business response:
Karen, thank you for choosing to stay with us. We apologize for the noise you experienced from the other guests of the hotel and that you feel we did not merit the rate you paid. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will give us a chance to redeem ourselves the next time you are in this area. S... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I was changed 3 night for only 2 night stay and waiting. For the money to be put back in my account
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
The bed was like sleeping directly on bed springs, the second we walked we saw a large bug run across the kitchen counter. The sheets had little stains and were skinny and the bed was over all uncomfortable, my boyfriend and I had to go to walmart to buy blankets to put on the bed and sleep with because it was gross. There was a random spill on the floor when we walked in, and the bath tub looked extremely dirty. I was also charged an expensive sum of money to have my dog with me for one night (i stayed at the sheraton the n... read more
Business response:
Gabby, thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I asked for early check in and the fro desk clerk said. “, yeh , not a chance!!” Customer arrive skills have a lot to be desired
Business response:
Thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the front office team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thomas, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The rooms were listed as two queen beds, but they were definitely NOT queen sized beds. Also, one of the reasons I booked at Extended Stay was because it included "breakfast." The breakfast offered each day was a pre-packaged muffin, hot water and packaged oatmeal and a granola bar. They call this their "grab 'n go breakfast." They don't even have room to sit and eat this breakfast.
Business response:
We sincerely apologize for the reservation issue you encountered at the time of check-in and the disappointment you had with our breakfast offerings. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.