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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the location of the hotel. It is accessible to shopping and events. I did not like the upkeep of the hotel. My too Was not ready upon a 4:30pm check-in. There was trash left in the garbage cans in the room. There were no dishes, pots, pans, or silverware. The carpet in the halls is so old, luggage couldn’t roll over it.
Business response:
Samaria,please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather t... read more
Ptac conditioner unit was broken. Heavy odor of dog and trace of cigarettes.
Business response:
Thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the concerned teams, and we're taking immediate actions to fix the problems you mentioned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Arrived to the hotel when a customer and staff were discussing a very personal issue. Then the customer was asked to walk to the side area to discuss her situation to another staff member who then called over a third staff member to share the same personal story. All this going on while I’m trying to check in. They could have brought her into the office to give her her privacy. We went up to our room to find out that our room had an order of smoke. Called down to the front desk and was immediately brought to another room. Th... read more
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work so that no future guests encounter such similar issue. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit... read more
We did not end up staying. The facility was run down and dirty.
Business response:
Thank you for your feedback. We apologize for the cleanliness issues and that our hotel did not meet all your expectations. Please be assured that we have shared your feedback with the appropriate individual departments, and we will be more diligent with our efforts moving forward. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Older property, all common areas have a slight smell. Staff very friendly “Breakfast”= coffee and pre packaged mini muffins Should have spent more and got a cleaner location
Business response:
Thank you for your review. Please accept our apologies for the odor you experienced while you were here and for not meeting your expectations with our grab-and-go breakfast. We assure you that we have discussed your concerns with our housekeeping, and we’re working with them in order to remove the smell from our property. We will also share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will give ... read more
TV did not work. There was no one at the front desk to check us in when we arrived late at night.
Business response:
Thank you for being our guest. We are sorry for the issues you experienced and regret the inconvenience it caused. Your concerns will be discussed with our front desk and maintenance team to be more diligent with their work so that our future guests never experience these problems. Thanks again, and we hope to have an opportunity to host you back so that we can make it up to you. Sincerely, Hotel Management
I spent 30 years in the military and stayed in many hotels and this hotel was the worst in all those years. No beds changed no towels,sprinkler alarms going off every 10 minutes could not sleep, continental breakfast was a joke. Staff unfriendly. Im sorry about this rating but someone has to know.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Disgusting I will be calling to get my money back because I had to go find another hotel and room. As soon as you walk in the hotel it smells like cigarette. Then I got to my room and opened the door and got smacked in the face the smell of garbage, curry and old fried food. IT WAS DISGUSTING! I went to go ask for another room and they didn’t have any so I left to go find another hotel to stay in.
Business response:
We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
I found a cockroach in the bathroom and I had issues with the WiFi. The bed was NOT comfortable.
Business response:
Thank you for your review. We are sorry for not meeting your expectations and for the inconvenience you had during your stay. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.