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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sign said “Be back in 5.” Fifteen minutes later after the phone rang off the hook the woman finally showed up to check me in and didn’t even apologize. I walked into the room and walked out. The hotel felt like a scary scene out of a murder movie. I walked down to the Hilton and enjoyed my night there.
Business response:
Thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk staff. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Don't you have anything else? Room rad notas advertised, breakfast was funny only because they had a picture of a great spread next to old coffee and prewrapped store bought old pastries.
Business response:
Mike, thank you for staying with us. We are sorry that you were not satisfied with your room. We wish would have known about this issue while you were here, as we would have resolved it by accommodating you to another suite. Your comments for grab-and-go breakfast are also shared with brand leaders to assist them when determining the new breakfast offerings for future implementation. Thanks again, and we hope to see you back soon so that we can make it up to you. Sincerely, Hotel Management
Worn and unclean The rooms are not well cared for. Stained linens, cobwebs, cabinets that are warping from humidity in the room.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Good space but not clean and smelly Room stunk of smoke. Made me feel sick. Couldn't wait to leave.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
You get what you pay for... Very disappointed
Business response:
Lonnie, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Uncomfortable stay Chose to stay at this hotel because it was cheaper than a hotel that we stayed at in the same area but yet it gave us a refrigerator that we need it for our stay. First we waited at the door to get checked in for about 10 minutes before front desk attendant came to the door. Have problems checking in even though we booked and paid through hotels.com. once we got to the room the room smell like stale smoke and like there were pets in their prior to us. The air condition unit in the room was very loud to the... read more
Business response:
Lonnie, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Disappointed traveler When we entered the first assigned hotel room, it smelled like a pet was in the bed. The staff did not deodorize the room. After complaining, we were assigned to another room. The sheets were stained and had human hair left in the sheets. We were assigned to another room (which was the third room), which was okay. The manager did accommodate us for the inconvenience.
Business response:
Kay, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Charged my banking account twice I paid for my entire stay through hotels.com. They had me enter my card into the machine for "incidentals"and they charged my card an additional $65.27. When I brought it to staffs attention, I had to wait the following morning for the supervisor to come in. When the supervisor came in she said that my bank account had been credited back but I wouldn't see the money in my account for FIVE days! Five entire days! I wasn't given any money if my bill, I wasn't given an extra nights stay. Ansi no... read more
Business response:
Portrice, you deserved a quiet, comfortable stay, but we are so sorry for the difficulties you experienced at our hotel. We have discussed your review with our team members and will use them as a training tool to improve our procedures. We do hope to have the opportunity to welcome you back in the future so we can provide a better experience. Sincerely, Hotel Management
Old and worn out Bed was horrible, uneven and old. Bath tub was cracks and dirty and rusty. Carpet had stains, cigarette burns on counters.
Business response:
Yira, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to your room is discussed with the maintenance and housekeeping team with an effort to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.