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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional, Smoke Smelling property!!! BEWARE! I have always had a good experience there at the hotel but recently I recently I’ve received a few text messages from my bank stating there was a few charges being made to my account at 11:12am which were declined being as though I already checked out at 11am. Therefore I called the hotel back and they said I had smoked marijuana in my room and left marijuana paraphernalia on the counter. I then explained to them I don’t nor have I ever smoked Marijuana and that I would like... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I think prison might be nicer Frightening, it felt like going into a poor development housing project. Dirty carpet, hallways smelled like cigarettes, noisy inside and out. I had to leave suddenly but if not, i would not have slept a wink. Never again.i
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
If he worst place we have ever stayed We arrived there after the mid night and there was NO front desk person working. There were 6 other people waiting for the front desk person to check in for 45 Min. We had to wait for another 45 Min for someone to finally show up and check in to our bed room. We were so tired but there was no single chair in the waiting room. I have traveled so many places and I have never seen any hotel in which there was no front desk person checking in to my bedroom. The bed room lights were terrible;... read more
Business response:
We apologize for the issues you encountered with our front desk service and with the condition of your room. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Toothpaste stains on counter, carpet stains near the bed. the bed skirt was stained, dust on TV stand. The toilet wasn’t flushed. The staff on the other hand was excellent, very friendly and accommodating.
Business response:
Thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping department to make sure we correct our drawback. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel management
Surprising I assumed the Extended Stay Brand would be a good choices for out lengthy visit, but I was mistaken. I arrived at the hotel and checked in with the desk clerk who was nice. He only gave me one key which was a bit odd due to the fact that I had listed 2 guest for the room. But I didn’t give it much thought. I get to my room and get a glance at it and thought okay this will work. But then I step into the bathroom and noticed the tub had rust on it and that was a turn off. Later my girlfriend noticed we only had one ... read more
Business response:
Alexandria, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Kicked out no reason Prepaid for 2 nights. Before the first night, staff kicked us out because they thought they smelled smoke., however we do not smoke. Lost our money. We demand a refund!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We would appreciate more information so that we may fully investigate this situation. Please contact our General Manager directly so that we may discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Old, out of date and no breakfast We have stayed other ones before but much better condition. The breakfast is a joke, instant oatmeal with a energy bar. Room is old and out of date.
Business response:
Thank you for choosing our brand once again. We are sorry our complimentary grab-and-go breakfast offerings and your room did not live up to your expectations and regret the inconvenience caused. Your feedback is valuable as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Unprof., dirty, Fraudulent charge on card On arrival took 10 minutes for the guy at the front desk to greet me, because he was on the phone with someone that clearly wasn't a customer. Room was dirty, dirty refrigerator, and NO ICE. What? I asked for an extra pillow. The one they brought appeared to have been used. After, I discovered there was a fraudulent charge to my credit card. When I called to inquire, I was told someone "accidentally" charged my card and was told it would be refunded. The refund was 6 cents short shor... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not good at all, had to change rooms because the hear didn't work. the linen was stained and the sheets were itchy.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.