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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nope I didn’t get to stay. When I arrived after driving 2 hrs I was told that someone should had called me they overbooked and had no rooms avail. The girl at the front desk was rude and unapologetic. Informed me to call Expedia to get a refund. Never again
Business response:
Dear Jennifer, We sincerely apologize for the frustration and inconvenience you experienced upon arrival. Traveling a long distance to find no available room is unacceptable, and we deeply regret the miscommunication. Overbooking is never our intention, and we understand how upsetting this must have been, especially without a more compassionate response. We will address this with our team to ensure better handling of such situations in the future. We truly appreciate your insights and hope you might consider giving us anothe... read more
Smell of urine strong in halls
Business response:
Dear Julian, We sincerely appreciate your feedback and extend our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
This was one of the most disgusting hotels I've ever seen. I walked in then turned around walked right out and asked for a refund. The girl at the desk was very understanding and accommodating. I was traveling alone, staying with a relative at the hospital, and I didn't feel safe at all. Do not stay here.
Business response:
Dear Michelle, Thank you for choosing us and sharing your experience. We always aim to make every visit exceptional, but we genuinely regret falling short in your case. The condition you described is certainly not representative of our standards, and we will promptly address your concerns with our team. On a brighter note, we are happy our staff was able to assist you with professional and accommodating service. Although it is clear we fell short during this visit, we hope you will consider giving us another chance in the fu... read more
At first it was good when me and my girlfriend spent the night but we extended it for the next night and she wanted to take a shower before we went out to go to the mall and it was terrible there was an old smelly towel behind the door in room 309 and we didn’t end up staying the night we ended up going to a different hotel after seeing that and we saw bugs the night before but brushed it off and went to sleep so who knows if there are bed bugs. The staff was very nice but the room wasn’t. I would like a full refund back to ... read more
Business response:
Dear Edward, Thank you for choosing us and sharing your experience. We regret that your stay did not align with the standards we strive to deliver. While we’re glad to learn that our staff provided great service, the cleanliness issues you encountered are unacceptable. Please know that your concerns are taken seriously, and we will take appropriate steps with our housekeeping team and pest control provider to prevent a recurrence. For any refund concerns, we recommend contacting the third-party booking site that assisted wit... read more
Property is not maintained. Very dirty.
Business response:
Dear VIKAS, We sincerely apologize for failing to meet your expectations on this visit. Cleanliness and maintenance are of utmost importance to us, and we regret that we did not meet our standards during your stay. Your concerns have been shared with our team to ensure such lapses are not repeated. We are committed to providing a comfortable and well-kept environment and hope you’ll give us another opportunity to offer a better experience in the future.Sincerely,Hotel Management
Internet was unusable, tv channels constantly froze. Room, despite being on a non-smoking floor, at times tinges of smoke could be smelled. Would not recommend at all.
Business response:
Dear Greg, We sincerely apologize for the challenges you experienced with connectivity and entertainment options during your stay. We understand the importance of a seamless experience and are working to improve these aspects. We also regret the inconvenience caused by smoke in your room despite being on a designated floor. Your comments are invaluable, and we are taking steps to address these issues. We hope you’ll give us another chance to offer you a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,475 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.