Extended Stay America - Newark - Christiana - Wilmington

Business response:

Dear Ivan,Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we are committed to continuously improving our services. If there are specific issues you'd like to discuss further, please don't hesitate to reach out. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Bernadine,Thank you for sharing your feedback. We deeply regret the issues you faced during your stay and sincerely apologize for the condition of your room. This falls far below the standards we aim to provide, and we regret the impact it had on your visit. Your comments have been shared with the team to ensure immediate improvements. We hope for an opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Veda, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are happy to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize that some aspects of your stay did not meet your expectations. Providing a well-maintained environment and attentive service is very important to us, and your feedback highlights areas where we can improve. We also understand the importance of delivering consistent service and will address you... read more

Business response:

Dear Touraya, Thank you for sharing your concerns with us. We deeply regret the experience you described, as it is far from the standards we strive to uphold. We follow strict protocols for cleanliness and pest management, but we will have the room you occupied thoroughly inspected and treated as a priority. Your feedback is crucial, and we are taking immediate steps to address this issue to ensure it does not recur. Providing a safe and comfortable environment for our guests is our top priority, and we are committed to maki... read more

Business response:

Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we sincerely apologize for any inconvenience you experienced. Your feedback is valuable to us, and we are committed to improving our services to provide a better experience in the future. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. We look forward to the opportunity to welcome you back.Since... read more