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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst
Business response:
Dear Guest, Thank you for choosing our hotel. We apologize for not meeting your expectations during your stay. It is never our intention to disappoint our guests, and we truly value your feedback. We are committed to making improvements and hope you will return to experience the level of service you deserve on your next visit.Sincerely,Hotel Management
Disgusting, don't think about staying there It was disgusting, I literally had to clean my own bathroom. It was loud and disturbing throughout the hallways. No one was ever at the counter when you needee them. I did not feel safe at all. Lastly, it smelled so bad throughout the building.
Business response:
Dear Charelle, Thank you for sharing your feedback. We apologize for the disappointing experience and the challenges you encountered, including the cleanliness, noise, and availability of staff. We strive to maintain a comfortable and welcoming environment, and we are genuinely sorry that this was not reflected during your stay. While our team is dedicated to ensuring a clean and safe atmosphere, we recognize that improvements are needed and are actively working to address these concerns. We appreciate you bringing this to o... read more
Smelled like pot and cigarette smoke with a hint of dog. Noisy neighbors. Linens were stained. Tub clogged. Shower curtain dirty. Corners of rooms were dirty. We walked in and floors were freshly “washed” and wet. I used a towel to dry the floors and the towel was filthy. Hole in the window screen. No hairdryer.
Business response:
Dear Gwen, We sincerely apologize for the inconvenience you experienced during your stay. It is concerning that the cleanliness and comfort of your room did not meet expectations. Please know that your feedback is valuable, and we are working with our team to address these issues and improve the experience for future guests. We also regret the noise and room conditions, and we are committed to making necessary improvements. Although we do not provide hairdryers in every room, they are available upon request at the front desk... read more
When I arrived I was told my reservation was cancelled. They claimed that I should have received a notification email, but I never got any.
Business response:
Dear John,Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the cancellation of your reservation. We understand how frustrating it must have been to arrive only to find your booking was not honored, especially without any notification. This is certainly not the experience we aim to provide, and we regret that you were affected. We will investigate this matter to ensure better communication moving forward. Your feedback is invaluable to us as we work to improve our services, and... read more
We waited almost an hour for someone to come to the front desk only to tell us our reservation was cancelled at eight pm. Horrible!
Business response:
Dear Byron,Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration you experienced during your stay. We understand how disappointing it must have been to wait so long for assistance and then learn that your reservation had been canceled. This is certainly not the service we strive to provide, and we deeply regret the miscommunication. Your comments have been shared with our team to prevent such issues in the future. We would truly appreciate the opportunity to welcome you back an... read more
This room was dirty. From the stained rugs to hair and crumbs on bed
Business response:
Dear Sonia, Thank you for reviewing your stay. We sincerely apologize for the cleanliness issues you encountered, as this is not the standard we aim to deliver. Your feedback is invaluable to us, and we will share your comments with our housekeeping team to ensure our rooms meet the cleanliness standards. We understand how disappointing this experience must have been and are committed to enhancing our services to prevent similar occurrences. We look forward to the opportunity to provide you with a comfortable and enjoyable s... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,475 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.