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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This room was dirty. From the stained rugs to hair and crumbs on bed
Business response:
Dear Sonia, Thank you for reviewing your stay. We sincerely apologize for the cleanliness issues you encountered, as this is not the standard we aim to deliver. Your feedback is invaluable to us, and we will share your comments with our housekeeping team to ensure our rooms meet the cleanliness standards. We understand how disappointing this experience must have been and are committed to enhancing our services to prevent similar occurrences. We look forward to the opportunity to provide you with a comfortable and enjoyable s... read more
Nothing
Business response:
Dear Vincent,Thank you for your feedback. We regret to hear that your experience did not meet your expectations. We strive to provide a positive and memorable stay for all our guests, and it’s clear we fell short during your visit. Your comments are important to us, and we continuously work to improve our services. We appreciate your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Roaches
Business response:
Dear Shawine, Please accept our sincere apologies for not meeting your expectations during your visit. We take preventive measures to discourage the entry of outside insects, and our pest control provider services our hotel routinely. We will review this with them to ensure every step is being taken to avoid any future issues. We regret the frustrations you experienced and appreciate your patience. Thank you for choosing us and for taking the time to share your feedback. We hope you will consider staying with us again, allow... read more
The bedding and mattress had stains and the refrigerator was leaking.
Business response:
Dear Jaynellen, Thank you for reviewing your stay with us. We are truly sorry for the condition of your bedding and the issue with the refrigerator. This is not reflective of the standards we strive to uphold, and we understand how this impacted your stay. We will address your concerns with our housekeeping and maintenance teams to prevent this from happening again. Your comfort is important to us, and we are committed to improving our services. We hope you will give us another opportunity to provide you with a better experi... read more
Canceled my reservation in the 9th hour saying their “overbooked” girl that called was unprofessional and acted like she could care less
Business response:
Dear Reshimere, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Mana... read more
The mean lady wasn’t working last night she works days so I was happy to not see the white haired lady at the front desk. Last time she threatened to call police on me twice for no reason. Truly no reason. Unnecessary. The girl last night was amazing and I was relieved.
Business response:
Dear Jenna, Thank you for reviewing your stay at Extended Stay America. We are glad you had a positive experience with our night staff. Your feedback is important, and we are committed to ensuring all our guests feel welcome and comfortable. We appreciate your understanding and hope to provide you with an even better experience during your next visit.Sincerely,Hotel Management
I have never writing a review however this one has left me with no choice. I can’t even begin to describe the horrendous condition this hotel is in. As soon as you walk in, it hit you with the strongest marijuana odor ever. The odor is in the lobby, elevator and hallways. Once we got to the room the door would not open and then once we did get in the door would not lock we did not feel safe at all. The worst was the room itself I wish I could post the video and pictures of the condition of the room. Not clean or hygienic at ... read more
Business response:
Dear Erica, Thank you for sharing your feedback. We are truly sorry to hear about the unacceptable conditions you encountered during your stay. We understand how distressing it must have been, particularly with the door and the presence of smoke. This does not reflect the standards we aim for, and we take these concerns very seriously. We will work diligently to resolve cleanliness and maintenance issues to ensure a safe and comfortable environment for all guests. We appreciate your input and hope you will consider giving us... read more
Friendly staff but not a nice place to stay. We had a family member in Hospice at the local hospital and booked a room for 2 days. We chose this hotel because of affordability. We did not expect a high end hotel but the rooms were run down and not comfortable at all. I do feel they were cleaned as best as they could be but there were cigarette burns on the sheets, floor and toilet. The best part of the hotel was the staff. They were kind and friendly and I almost feel bad leaving a bad review however I did not feel safe in t... read more
Business response:
Dear Lisa, Thank you for taking the time to share your experience. We sincerely apologize for your discomfort and safety concerns during your stay. We appreciate you highlighting our staff's hospitality as we strive to provide supportive service. Your comments regarding the condition of the rooms and the environment have been noted, and we will work closely with our team to address these issues promptly. Ensuring our guests feel safe and comfortable is our top priority, and your feedback is invaluable in helping us improve. ... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.