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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was absolutely disgusting we checked out the next day after checking in even though we were supposed to stay the whole weekend. There was dog poop in the hallway, a trash bag in the second floor stairwell and the hotel smelled awful.
Business response:
Dear Desiree, Thank you for sharing your feedback regarding your recent experience. We sincerely apologize that the condition of the property did not meet acceptable standards and that this affected the duration of your stay. Maintaining a high level of cleanliness throughout the hotel is a priority for us, and we will ensure that your concerns are communicated to our team. We appreciate your bringing this to our attention. Sincerely, Hotel Management
Decent hotel but infested with roaches ! I will be reaching out to corporate to investigate the location. It was unreal how infested the hotel was. Made my skin crawl. We stayed 2 nights and the room was not refresh with towels or toilet paper, those types of request had to be made to the front desk which I thought was odd. Once requested we had to go to the front desk to pick it up which was an inconvenience. Thankfully I packed both toilet paper and trash bags because we would have been without unless we requested it. We a... read more
Business response:
Dear Glenn, Thank you for sharing your detailed feedback. We’re sorry your stay was impacted by multiple issues and understand how frustrating that must have been. It’s disappointing to know our service and in-room replenishment did not meet expectations, and we regret the added inconvenience of having to retrieve basic items yourself. Your concerns will be shared with the team for review. We are especially concerned about the presence of pests, and although the property is routinely treated, we have reached out to our pest ... read more
This was the WORST stay ever! I didn’t even stay, walked in and walked right out! The place smells like dog and human urine in the hallways and needs to be shut down! The staff was nice and accommodating by providing a refund on the room. But I Would give this place a negative 10 stars if I could!
Business response:
Dear Kenyetta, Thank you for your feedback. We apologize that the condition of the property fell short of expectations and left an unfavorable impression. Your comments about the environment are concerning and will be shared with the team to ensure immediate attention is given to areas needing improvement. We appreciate you bringing this to our attention. Sincerely, Hotel Management
Whew where do I begin? If you’re used to staying in a well kept hotel this is NOT the place! 1. Hotel had an odor. 2. Security door didn’t work so anybody could walk right on in. 3. Towel rack, broke, cabinet door in bathroom broke, paint in the floor, shower curtain, filthy, soap dish, torn off the wall, shower dirty. 4. Kitchen- cabinet doors missing, drawers missing, microwave didn’t work, fridge was not cleaned inside, stove not cleaned, no utensils, pots etc. 5. Table had crumbs on it. 6. Couch was sunk in and frayed on... read more
Business response:
Dear LaVonna, Thank you for sharing such a detailed account of your experience. We’re very sorry to learn that many aspects of your stay fell below expectations and made your stay less comfortable than you had expected. Your feedback highlights areas where attention is needed, and we’ll use your comments to guide our improvements. We truly value your input and hope to create a much better experience for future guests. Sincerely, Hotel Management
LAWD I CAME IN TO DIRTY TOWELS I HAD YO TAKE BACK THEN AFTER A VERY LONG DAY I COULDNT SHOWER BECAUSE HOT WATER OUT AND NO WATER CAME OUT THE SHOWER HEAD AND GNATS WERE EVERYWHERE AND MOLD
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the difficulties you encountered and for the room’s condition not aligning with our commitment to quality. Your observations concerning cleanliness, maintenance, and overall comfort are invaluable, and we will ensure they are communicated to our team for attention. We appreciate you bringing this to our attention and look forward to the opportunity to rectify this situation in the future. Sincerely, Hotel Management
DO NOT Extend your stay! Love the concept; as a large family it’s helpful to have access to a kitchenette during our vacation stays to save money. HOWEVER, this hotel is simply not clean. You can tell them barely cleaned after the last guest left - we found a balloon under the end table that was definitely NOT ours. Beds looked cleaned and were comfortable enough. Bathroom was okay. But there are bugs. I would NOT stay unless you have no other option.
Business response:
Dear Rebecca, Thank you for taking the time to share your stay with us. We truly regret that our cleanliness and room conditions did not meet your expectations. We are addressing this with our housekeeping and pest control teams immediately. Your feedback is vital to helping us correct these issues and improve our guest experience. On the positive side, it's nice to know that, overall, the bed and bathroom met your expectations. We hope you’ll consider giving us another opportunity in the future to show you the quality and c... read more
Location was great rooms weren't too clean spotted roaches no complete set of dishes no detergent for dishes run down sofa bed.just horrible!
Business response:
DearDarius, Thank you for sharing your experience. We're glad the location suited your needs, but we regret the condition of the room and the issues you encountered. Your feedback is important and has been noted as we work on addressing these concerns. We hope to have the opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.