Extended Stay America - Newport News - Yorktown

Business response:

Dear Michael, Thank you for your valuable feedback regarding your recent stay. We sincerely apologize for not meeting your expectations regarding our accommodations and breakfast options. Your feedback is important to us, and we have addressed this with our housekeeping team to ensure a better experience for our future guests. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more memorable and satisf... read more

Business response:

Dear Thomas, Thank you for providing feedback about your recent stay. We uphold the utmost standards of cleanliness and pest control for our accommodations. To ensure we continue to meet our guests' standards, we are taking the necessary steps to address this issue with our housekeeping department. Additionally, we'll contact our pest control provider to ensure they take all necessary precautions to prevent future issues. Furthermore, your valuable input regarding our breakfast offerings will be shared with our leadership te... read more

Business response:

Dear Michael, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Julie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hallways were not exceptionally spotless during your time with us. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to outstanding hospitality. Sincerely,Hotel Management 

Business response:

Dear William, Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our team for review and action. We sincerely hope that you will consider giving us another opportunity to provide you with a seamless stay in the future.Sincerely,Hotel Management