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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The quiet location was fabulous. The lack of dinnerware is baffling being that this is an extended stay hotel so it should be INCLUDED not a "for fee" item. As well as, unfortunately, there was roaches in the room which was horrifying to say the least. If I wasn't tired, I would have tried to refund my money and go to another hotel. But I must say, that those 2 negatives put a damper on an otherwise pretty good hotel. The location was great, nice quiet area, near shopping and restaurants. Stayed 4/14/24
Business response:
Dear Koren, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
When we had come to stay at the extended stay it was because we were displaced from our house for work to be done. We have a dog, so of course we had to find proper accommodations. Here there was a bolt sticking up from the ground without any covering on it, walls were paper thin, and people were strung out on drugs coming in and out (could be patrons). Definitely did not feel safe here. This will be my first and last stay here.
Business response:
Dear Jaimie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I stayed because this use to be a Marriott property but the service was horrible. My room was not equipped with the cookware. I also didn’t get bedding for the pullout and when I asked for the bedding they said it was all dirty. Apparently there is never clean linen. Night auditor was rude. Overall just a horrible stay. Never again
Business response:
Dear Tazzmine, We want to express our gratitude for choosing our hotel during your recent visit to our area. Your feedback is important to us, and we are sorry that your stay did not meet your expectations. Rest assured, we have taken note of your feedback and will share it with the relevant team members. We hope to welcome you back for another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Floor was sticky. Towels were left from the previous stay. Nothing to by in little store to eat or cook. Didn’t sleep at all upstairs was a family living with a bunch of kids that started at 6am through the whole day. It sounded like they were running back and forth and jumping off the bed. It was horrible. Stepped in dog poop as as we got there. No one cleaned it up. We traveled 7 hours to get there and could not wait to leave.
Business response:
Dear Melinda, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you dese... read more
Lovely staff and nice environment. My problem was that our 1st night there were no lights in the bathroom and over the table. It took 3 days to fix it. When maintenance came to the room she noticed the stool didn't work properly, she said she'll come back to fix it and she didn't. The stool ened up over flowing a little more than half the room that same night. We moved to a 2nd room that was fine. We checked out and came back, our room was full of roaches. I even woke up to one crawling on me and one in the fridge which I ha... read more
Business response:
Dear Stacy, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Please accept our apologies for the maintenance issues in your room and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Please know our pest control provider has serviced the hotel, and we will en... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.