Extended Stay America - Newport News - Yorktown

Business response:

Dear Michael, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hallways were not exceptionally spotless during your time with us. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to outstanding hospitality. Sincerely,Hotel Management 

Business response:

Dear William, Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our team for review and action. We sincerely hope that you will consider giving us another opportunity to provide you with a seamless stay in the future.Sincerely,Hotel Management 

Business response:

DearRuss, Thank you very much for taking the time to share your feedback with us. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests and their belongings. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. We are committed to ensuring that every customer has a flawless experience and hope you will give us another try so we can provide you with a more satisfying experience.Sincerely,Hot... read more

Business response:

Dear Glen, Thank you for being our guest and letting us know about the details of your time with us. We genuinely apologize for not delivering the experience you expected. This type of stay is not typical of our hotel or the service we provide. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We appreciate you bringing this to our attention as we continually work hard to improve our services. We hope to have a second chance to ... read more

Business response:

Dear Kay E, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve, as well as what you enjoyed about your time with us.It was a pleasure hosting your visit, and we hope to make your next stay perfect in every respect!Sincerely,Hotel Management 

Business response:

Dear Mark, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments for review and action. We look forward to the possibility of your return, allowing us... read more