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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great location its just a run down place. Roaches crawling on wall, bathroom walls stained, shower trickled... just overall bad
Business response:
Dear Dionne, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will stay with us again for a much-improved experience the... read more
Flea-ridden hotel! filthy hallways, looks like they've never heard of a vacuum. charged $25 pet fee plus $10 cleaning fee just for my dog to get fleas! what is the point of the pet fees if you don't use the money to properly clean the room? oh, that's right ... it's an extra charge that goes directly into your pocket! now I get to spend extra money on flea medicine too! never in 18 years of pet ownership have I had a pet get fleas. we've stayed at so many hotels and never had this issue before. CLEAN YOUR HOTEL.
Business response:
Dear Jay, Thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Also, we apologize for any miscommunication that may have happened regarding our pet policy. Our policy is available on our website and should have been communi... read more
This property is independently managed and licensed as an Extended Stay. There are no elevators, the halls smell horrible, the rooms are dirty and not stocked with even the essentials (no soap, shampoo, and only 1 toilet paper). The kitchen cabinets were broken and there were no utensils of any kind. Save your time and books somewhere else.
Business response:
Dear Christofer, Thank you for being a guest and sharing your feedback. Please accept our apologies for any housekeeping and maintenance issues you experienced during your stay. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address your concern and ensure this does not happen again. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time... read more
Management sucks and Extended Stay in Yorktown My daughter needed a place to stay with her 5 children and her dog.til she finds an apt. We were told that we could extend daily, weekly or monthly but when I needed to extend her room for Sat june 3, we were told it was booked. We was already booked for Fri 6/3 and Sunday 6/4. We were told we had to leave and come back Sunday June 4, 2023. We were already at the hotel from May 25, 2023 June 2, 2023. The manager told her she have to remove all her belongs, her children and dog f... read more
Business response:
Dear Denise, Thank you for your recent visit and your feedback. Please accept our sincerest apologies regarding the reservation for your daughter and for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Si... read more
I’ve should have known when I called and the lady told me they overbooked our room. The smell in the hallway is so gross , smells like a cat litter box and urine , the beds are very uncomfortable, the toilet seat was not tight, the pull out had stains all over it . The “breakfast included” was a packet of oatmeal and 1 just 1 packet of muffin per guest. I say spend the extra 20 and stay elsewhere.
Business response:
Dear Xu, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Don’t Stay Here The building smelled really bad. No towels available. Police had to come because of people were fighting and had guns, didn’t feel safe. Had to buy cleaning supplies to clean room. I would not recommend this hotel to anyone, this hotel should be taken off hotels.com
Business response:
Dear MONIQUE, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The property was really unclean
Business response:
Dear Tammy, Thank you for your feedback on your recent stay. We apologize for any issues with cleanliness and will work to address them with our housekeeping team. Your satisfaction is important to us, and we hope to make it up to you in the future.Sincerely,Hotel Management
Not a clean property.
Business response:
Dear David, We apologize for any cleanliness issues you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we take your feedback seriously. We will investigate the matter thoroughly and take appropriate measures to address cleanliness concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Mold in the bathroom and on the shower curtains. Numerous broken items in the room.
Business response:
Dear John, We're sorry to hear about the issues you encountered during your stay at the hotel. Mold in the bathroom and on the shower curtains and broken items in the room is unacceptable and not up to our standards. We apologize for any discomfort or inconvenience caused. Your feedback is important to us, and we will address these concerns with the management team to ensure that necessary improvements are made. We appreciate your understanding and hope you find more good accommodations in the future.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.