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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay at this property. Me and my family had to check out early. The place is infested with roaches and the linens are dirty. The pillow case looked like it was run over with a tire and then left on the beds. The roaches were crawling everywhere, baby roaches at that. There are also residents that actually live here for over 2 years and don’t mind these accommodations. Do not pay for this misery.
Business response:
Dear Kristina, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Also, we regularly treat our property; we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention... read more
We arrived to the room, right after they had ju "cleaned" the room and lefy a remote for the TV. The refrigerator was warm and not plugged in, the TV remote didn't work. Right before we went to bed, we noticed a cockroach on the TV, then we noticed another cockroach. My wife could barely sleep, had to keep lights on and room kool and me killing cockroachs all night. Couldn't get another hotel due to none available and our flight left at 10am.
Business response:
Dear Daniel, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize that well-maintained accommodations are pivotal in setting the stage for a memorable stay. Therefore, we extend our sincerest apologies for any oversights in the preparation of your room. We have shared your feedback with our team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedb... read more
Ample parking lot. Room was infested with roaches, it was disgusting
Business response:
Dear Israel, Thank you for staying at our hotel and for taking the time to post a review. We are genuinely sorry for the concerns you encountered in your room. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Thank you for bringing this to our attention. We value your feedback and hope for ... read more
The property was clean. The staff was friendly, but the bed was uncomfortable as hell and the neighbors were very noisy. The walls are thin
Business response:
Dear Anthony, We greatly appreciate your time and effort in reviewing your stay with us. We are glad to hear that your overall experience with our hotel was pleasant. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize for the issues you may have encountered during your stay that kept it from being perfect. Thank you for bringing this to our attention. Please know that for future visits, our front desk is available to address issues such as this to make your stay as comfortable as possi... read more
Infested with cockroaches, fridge not plugged in, was warm inside, tv remote didn't work. Wouldn't recommend to anyone.
Business response:
Dear Daniel, We sincerely regret hearing about the issues you encountered during your stay. The cleanliness and comfort of our guests are top priorities, and it’s disappointing that this was not reflected in your experience. Your feedback will be addressed with the team to ensure these matters are resolved. We appreciate your comments and are committed to making the necessary improvements.Sincerely,Hotel Management
Room stunk of cigarettes. Saw a few bugs in the room. Overall property looked and smelled dingy. Seems like a lot of people live here.
Business response:
Dear Shawn, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.