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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed for 3days are tv was not working so we had to move to another room
The room we got had bed bugs, I grabbed the bed bug and took it to the front desk to showed them. They tried giving me a one bed room when we had got a two bed room, I asked for my money back and had to leave the place and look for another hotel having to pay extra and having my kids inside the cart until we where able to find a different hotel since almost all the hotels around were either sold out or double the price. I was told the manager would call me to apologize and up to now I’m still waiting for the call.
Business response:
Dear Guest, We sincerely apologize for the distressing experience you and your family encountered. Our priority is a clean and comfortable stay, and we deeply regret falling short. We understand how frustrating it must have been to find alternative accommodations under such difficult circumstances. Your concerns have been taken seriously, and we will be addressing this matter internally to ensure it does not happen again. We also regret any lack of follow-up and will reinforce our commitment to responsive guest service. Shou... read more
Should not advertise free breakfast, it is only coffee and "grab and go".
Business response:
Dear Guest, Thank you for your feedback! We appreciate your perspective and understand the importance of clear expectations. At Extended Stay America, our grab-and-go breakfast is designed for convenience, but we value your input as we strive to enhance our offerings. We hope to welcome you back for another enjoyable stay. Sincerely, Hotel Management
not serious
Business response:
Dear Guest, We are sorry about the issues you experienced during your stay. Providing a clean and welcoming atmosphere for all our guests has always been our aim. We are addressing the concerns you raised with our housekeeping and maintenance teams to ensure these problems are promptly resolved. Your feedback is invaluable in helping us improve our services, and we appreciate your patience. Please consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
The room was smelly, dusty and just dirty. The property was old with dirty carpet in the hall. Hall smelled real bad.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our rooms were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Very bad customer service 😤👎
Business response:
Dear Lucy, We are sorry to hear that your experience did not meet your expectations. Providing excellent service is always our goal, and we regret that you didn’t feel fully satisfied. Guest feedback is invaluable, and we appreciate you sharing your thoughts. We hope you’ll consider giving us another opportunity in the future for a more positive experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.