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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting hotel why Expedia has it for purchase is not understandable. Everything of hotel is bad. Dirty and smelled like poop and pee in hallways.
Business response:
Dear Roberto, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Do not stay here! Terrible experience! We came into town for a concert with family, and were extremely disappointed with this hotel. The front desk did their best to work with what they were left with by the manager, but the rooms were overbooked, a packed lobby of people waiting, not to mention a broken elevator that we later found out had been broken over a month. We were on the 4th floor with multiple bags, and my mom was injured in a scooter. We had to convince them to get my mother a 1st floor room, not to mention the h... read more
Business response:
Dear Guest, We sincerely regret the challenges you encountered during yourstay. We apologize for any inconvenience caused by concerns about room availability and the overall condition of the property. We recognize that many guests were attempting to check in early before the concert, leading to some delays as we prepared the rooms. We always strive to accommodate early check-ins, but this is subject to availability. Additionally, we understand that the ongoing elevator issue created difficulties, particularly for your mother... read more
Not what appears online The front desk clerk was amazing, the room however was not, we didn't complain, because there were no other rooms around that area due to a concert.
Business response:
Dear Patty, We regret that your accommodations did not meet expectations, especially during such a busy time. A comfortable and well-maintained space is essential, and we apologize for any shortcomings. However, we are pleased to hear that our front desk team provided outstanding service. Your feedback is invaluable, and we will work to improve the overall experience for our guests. We appreciate your patience and hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Management
Dirty rooms, staff professionalism was lacking and to top everything off the elevator was broken.
Business response:
Dear Bianca, We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We also understand the inconvenience caused by the elevator and appreciate your patience. We will share your feedback with our team so these issues do not happen again. Thank ... read more
The elevator wasn’t working. They wanted to give me a room on the 4 floor. I decide to leave. Thanks
Business response:
Dear Eduardo,We sincerely apologize for the inconvenience you experienced during your visit. We understand how frustrating it must have been to encounter an out-of-service elevator, especially when offered a room on a higher floor. While unexpected maintenance issues can arise, we regret that this impacted your stay. Your comfort and satisfaction are important to us, and we are actively working to prevent such situations in the future. We truly appreciate your feedback, as it helps us improve our services. We hope you’ll con... read more
Took long to be attended at check in. Heater smelt like burning when turned on. Elevators were out of service m, that was pretty inconvenient given we were at one of the top floors and they had no lower rooms to offer.
Business response:
Dear Blanca,Thank you for sharing your experience. We sincerely apologize for the delays at check-in and the inconvenience caused by the elevator outage and heating issue. We understand how frustrating this must have been, especially with no lower-floor rooms available. Your feedback is invaluable, and we will work on improving service efficiency and facility maintenance. We appreciate your patience and hope to provide a more seamless stay in the future.Sincerely,Hotel Management
What I didn’t like about this hotel/stay was the elevator was out of service (fine, stuff happens right) so we had to take the stairwell but on the way to the stairs there was a horrible smell on the first floor like horse/horse poo. We also were told almost all the exiting doors we could leave out of but could not enter back in because the card reader sometimes wouldn’t work so there was really only one way to get into the hotel. Then as my husband and I go up to our room we notice stains on the tv, crumbs on the nightstand... read more
Business response:
Dear Kaliyah,Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you faced, from the elevator outage to the cleanliness concerns and entry access issues. We understand how frustrating this must have been and regret that your stay did not meet expectations. Please know that we take your feedback seriously and are actively working to improve our facilities and housekeeping standards. Your comments help us identify areas for enhancement, and we appreciate your patience. We truly... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.