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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It stunk,was dirty,homeless, noisy, loud,unclean
Business response:
Dear Donna, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We take our commitment to cleaning rooms seriously and will review your feedback. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management
Dirty rooms I normally love staying here due to the location. But this time I did not have a pleasant experience. The first room I got placed in had a dirty bathroom, sticky floors throughout the room and trash still in the bin. I asked to be moved and the next room, once again had sticky floors, had dog hair all over, and smelled like dog pee. I did my best to wipe down the counters to get rid of most of the hair. The staff here are amazing, but the housekeeping department really needs better training. I hope this gets fixe... read more
Business response:
Dear Ashley, Thank you for staying with us and reviewing your experience. We are glad our location was convenient for everything you wanted to do on this visit. However, we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Although we have suites designated for pets to minimize allergy issues for oth... read more
Didn’t feel safe. We felt like our car would be broken into with all the shady people in the parking lot. Also, seemed very sketch like maybe a bust would happen.
Business response:
Dear Christina, Thank you for sharing your concerns with us. We truly appreciate your feedback, as it helps us improve our guest experience moving forward. We want to assure you that the safety and security of our guests and employees are our top priorities. We work closely with local law enforcement authorities to ensure a safe environment for everyone. Please accept our sincere apologies for any discomfort or unease you experienced during your stay. We hope you will give us another chance to provide you with a more positiv... read more
Noisy dog pound People were moving funiture and dogs were barking all night like it was a dog pound up until 4am and the manager said nothing about it and also said she heard nothing aswell. There were crackheads smoking cigs but the pro were that the room had average cleanliness.
The first floor smelled so bad, the elevators were broken, no keys to the room. Maria was fantastic though!
Business response:
Dear Christine, Thank you for evaluating your recent stay with us. We are delighted you were pleased with our colleague Maria, and we will surely pass along your kind words. However, we apologize for the difficulties with the elevator and the room keys. We understand how crucial a fresh and welcoming atmosphere is to an enjoyable stay. We continuously aim to maintain our hotel's environment, and we appreciate you bringing your concerns about the smell on the first floor to our attention. We hope to make your next stay with u... read more
Nothing
Business response:
Dear Jesus, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.