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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
It is 11 pm and there is welding and banging in the parking lot. The bathtub was not clean and had hair in it. No ice machine for one night guests.
Business response:
Dear Jennifer, Thank you for staying with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We also want to apologize for the excessive noise you experienced. We will immediately address this issue with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future,... read more
Very dated property. Definitely NOT worth the cost. Also very misleading about breakfast which just consisted of coffee and granola bar or packaged muffin
Business response:
Dear Michael, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards in our service and the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining... read more
Hotel was priced up because it was Sacred Heart’s Family Day. I paid over $400, and the building was old and dirty. It was like an old apartment, rather than a hotel. The tub was filthy. It needed to be repaired AND had not been cleaned. Would not recommend staying here to ANYONE!
Business response:
Dear Varday, Thank you for taking the time to post a review of your time with us. We were disappointed to read that our accommodations did not provide the value you were hoping for. We sincerely apologize for any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; th... read more
Absolutely terrible. My family have never been so disgusted with a hotel. Let me start from the beginning. My family and I were here after a very long night of travels and need a place to crash for the night, so we chose this place. Right as we arrived, there were already no carts for luggage so we had to wait as an employee walk around the hotel looking for one though when they did find one, the cart was practically falling apart. We then got sent to one room and right when we walked in we could very clearly smell cigarette... read more
Business response:
Dear Fabio, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for your allotted suite not being up to your expectations and the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concerns have been shared with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future gue... read more
I hated the front desk people they didn't like thier their job and was verbally abusive and aurgementive. And the room was not clean and didn't have more than coffee, and packaged food, the smell of drugs,,was all day and night in the building i felt unsafe, I checked out earlier than planned ,expensive for no reason .
Business response:
Dear Shirley, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Check in process took forever and it took 3 tries to get the keys to the room to work.
Business response:
Dear John, Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience caused by the slow check-in process and issues with your room key during your visit. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
The facilities are worn and in varying states of disrepair.
Business response:
Dear Michael, Thank you for taking the time to review your stay with us. We are disappointed to hear about your concerns. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.