Extended Stay America - Norwalk - Stamford

Business response:

Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Business response:

Alexandra, thank you for choosing us and for sharing your feedback. We regret your disappointment with our hotel policy regarding incidentals. Please know, We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We also apologize for the behavior of our staff and be assured we will share your comments appropriately so that we can ensure we are mor... read more

Business response:

James, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our future guests. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. We are very sorry you were disappointed. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Hector, thank you for being our guest. We apologize for not explaining our housekeeping policy. Kindly note, housekeeping is done every week to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimum fee. We will make sure our front office associates communicate this more efficiently. Please accept our apologies for the delay it took in solving the issues you had with the television. Your feedback will help us improve our service levels moving forward. It is... read more

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your review. We regret your disappointment with our price as well as our housekeeping policy. To respect the privacy of our guest housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please reach out to our front desk so that we can assist you. Sincerely, Hotel Management