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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I arrived to no one at the front desk. I called out for assistance. Finally a clerk showed up to say “the room(s) are not ready. They are not cleaned yet. I don’t have enough staff. Sorry for the inconvenience.” The hotel front area smelled like someone was smoking weed! Suffice it to say, I was not happy. I canceled my reservation on the spot with the manager. I would not recommend this hotel.
Business response:
Beatriz, thank you for sharing your review and the details surrounding your experience. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you outlined and take steps to ensure we are more diligent going forward. We... read more
Nothing here to like, the kitchen wasn't equipped at all...overall the place was drab and sticky. They say they're pet friendly for $30/ day...for my week stay i paid well over $200 extra for a yucky place. The Marriott charges a flat fee.
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
the room was dirty holes in was blinds would not close. i left my iPad in the room. i called them to get it they had it but have been giving me the run around for me to get it. when i finally got it it was in a bag next to the garbage was smashed and bent. absolutely ridiculous. now they are still giving me the run around.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
Wood floors were cold and sticky. The hallway smelled of urine. Price was good but that was it
Business response:
Thank you for being our guest. Although you liked our affordable rates, we sincerely apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Whenever I’m going to Connecticut, I always reserve in this hotel. However, this time I had a bad experience, the room wasn’t clean, the sheets were dirty. I left early in the morning, I couldn’t leave over the night because I was tired. When I got up in the morning, I left. I didn’t like it at all. I should have took pictures.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
In all my years of traveling, this is likely the most disgusting place I have ever stayed in. I tried to find another place immediately upon entering the room. Everything was booked on such short notice. I was absolutely stuck in this dirty room with a thick cake of soap scum in the tub and soap dish. The clerk downstairs told me they only replace the towels every eight days. I went out to walk my puppy and encountered people living out of their cars in the parking lot, people living in the woods and some of the scariest loo... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
Run down
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Refund will be great We wasn’t happy with our stay at that hotel, we stayed only one night we checked out early cuz it was to noisy and the staffs are horrible. We could sleep in cause the noisy was to loud, staff cleaning and loud talking. We checked in on the 3rd after 11pm and checked out and came back NYC after 2pm that day. Wasted money for this trip, staff told us we have to pay a fee same amount as the room to check out, so we handed her the key-cards and left, how stay was from the 3 to the 5 and never happened. No r... read more
Business response:
Sonja, thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are very sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Unpleasant. It was not a nice place and the staff was not pleasant. We left early and forfeited our prepaid reservation just to upgrade to a hotel up the street. Felt unsafe, hallways smelled bad and staff were not nice. I would not recomment.
Business response:
Randa, thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, andwe assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. ... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.