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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I reserved a non smoking room, yet the room smelled of cigarettes. I was with a child. When I called the front desk, the staff named Rochelle was rude, in a tone off annoyance and rudeness told me she could not , that I could go somewhere else. I said I'll check. She showed up to my room within five minutes while I searched my options asking me if I was leaving. She knew all hotels were sold out. When in the room, she said I can't smell it, buy I'm a smoker, maybe you are sensitive. I showed her the door of the glass sliding... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will a... read more
Property was clean. Breakfast on the go was not available at all. There were no pots and pans, utensils etc in the kitchen. The bathroom door lock was broken. The faucet in the tub was leaking. I’ll not visit again
Business response:
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are so... read more
Disgusting place; don't stay here. The woman who checked me in was slow and rude. Cleaning of the room was horrible. There was long hair on the walls in the shower and on the tub. Also, there must be a reason they have so many signs warning people of theft from cars. The clientele here has little consideration for others. People down the hall were blasting rap music from their room on Sunday morning. Lastly, I wanted to file a complaint about the hair in the tub when I checked out, but of course, there was no one to be found... read more
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We have shared all your concerns with the respective team members for taking necessary actions moving forward. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
No staff person at desk at 5pm for check in. Then, when she finally arrived she was surly and had a lot of attitude. Horrible.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
We stayed there 3 nights the first night there was a party across the hall from us and at 2 oclock in the morning the staff ca.e and banged on our door instead of theirsand woke us up. We never had any room setvice 3days same towels and sheets had to ask for coffee maker and silverware. I would not go there again. I will say staff was friendly just not a place for me.
Business response:
Thank you for your review. We are sorry for the issues you mentioned and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.