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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Asked for more pillows none were given. The staff was never available- I had to wait 30 Minutes at night to get back into my room because my key card has deactivated and no one was in the front desk .
Business response:
Dear Deborah, we are very disappointed to read about the issues you encountered. Moreover, we regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. We do not take these concerns lightly and have addressed this matter with the concerned team members. We hope you consider giving us a second chance to provide the hospitality you always expect from us. Sincerely, Hotel Management
Bad experience The people working the front desk the day I checked in were unhelpful and dismissive. They also never seemed to be at the desk whenever I went to ask something. We were promised a smoke-free room and it reeked of smoke and other bad smells the entire weekend.
Business response:
Dear Guest, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. Your feedback is essential, and it will be used as a training tool to improve the experience for future guests. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
I have Parkinson's Disease -- walking and standing are difficult for me. I reserved an accessible room. When I got to the hotel, I was told there were no accessible rooms, despite the fact that my reservation promised one. After too many minutes at the reception desk, I gave up and agreed to take a non-accessible room. Well, it turned out that that room was quite a long walk from the front desk, which was hard for me. I felt very unsteady showering in a bathtub shower with no grab bars. (Many hotels have grab bars even in no... read more
Business response:
Fred, thank you for your candid evaluation. We regret we were not able to accommodate you in the room you requested and apologize for the inconvenience this caused. We appreciate you bringing the concerns with the guest room we assigned you to our attention as we are continually seeking to improve. We are grateful for your patience and also your constructive feedback. We hope you will consider giving us a second chance so we can redeem ourselves. Sincerely, Hotel Management
The location is great but the property is in serious need of an upgrade. Our room had peeling countertops, stained carpet and chairs, and the mattress was dirty and very uncomfortable. The heater is very noisy. I would not stay here again and do not recommend.
Business response:
Rachel, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
I called around 9:30pm the night of my reservation and spoke to an individual to confirm it was ok to check in after 10pm. This individual even asked me my name and looked up my reservation and told me it was no problem to check in after 10. I get there around 10:15 and the person at the front desk then proceeds to tell me that actually, they cannot honor my reservation as they are fully booked. He indicates that the housekeeper quit and many rooms are not clean and therefore cannot be reserved out. Completely unacceptable a... read more
Business response:
Candace, Please accept our apologies for the reservation issues you had and even more that we were unable to accommodate you. The level of service you received is unacceptable and we will look into your situation to find out what went wrong and will take corrective actions so that issue like this never happens again. Please consider us a return visit so that we can provide you with a room you desired from us. Sincerely, Hotel Management
Stayed here a couple of years ago and
Business response:
On behalf of our entire team, we apologize for not meeting your expectations during your visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.