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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
One of the Worst Hotels I Have Ever Stayed In :( Probably one of the worst business hotels that I have stayed at in a while. It is very old and in desperate need of renovations but The WORST is that there is zero maid service. They do not even give you new towels or even a bar of soap unless you stay longer than 8 days. Unless you pay of course. And obviously no one stays more than 8 days. This hotel is not stupid. Don't expect any dishes, cups, forks etc. You have to ask them for it. THE MOST DISGUSTING IS THE SO CALLED BRE... read more
Business response:
Ronald, thank you for your comments. We are sorry our hotel did not meet your expectations and regret the disappointment you had with our hotel policies. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, we keep all kitchenware at the front desk for the cleanliness reasons and provide them to you upon request. Once again, our apologies for the inconven... read more
The hotel staff was having technical systems issues which delayed our check over an hour.
Business response:
Thank you for your review. We are sorry for the time taken during check-in and regret the inconvenience it caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
No ice machine Dirty bathrooms Dirty carpets Room smells like smoke
Business response:
Thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We understand the frustration and sincerely hope you will provide us another opportunity to... read more
Too long to check in. Some lights don’t work. Whole place needs a bit of freshening up!
Business response:
Thank you for your review. We apologize for the issues you encountered in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I did not feel safe. Curious how the lobby reeked like a skunk but the parking lot didn’t. The pictures do not show the current conditions of the rooms either.
Business response:
Thank you for your review. We are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding the condition of our suites with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We do appreciate your concerns and hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Managemen... read more
Everything is dated, the rooms are dirty, front desk awful. We had two rooms reserved at this hotel. Both were dirty. One of the rooms had pillows thrown all over the floor, no bedding, and old appliances. The other room wasn't much better. The front desk was extremely rude. The worst hotel I've stayed at in 12 years.
Business response:
First and foremost, we apologize for the odor you encountered in the rooms assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure this is not repeated in the future. We are also sorry that you did not have a positive experience with our associates and that the team fell short of providing you with excellent service. We have discussed your concerns with them so that they can be more diligent going forward. Please consider giving us another chance to pr... read more
The staff was rude. There were no amenities in the room ( not even a cup). Isn’t that the point of this hotel. Staff never even mentioned there wouldn’t be a cup in room. Very unprofessional. Not even possible to consider that breakfast is included. Coffee was terrible and there was nothing else. I will never stay there again.
Business response:
Thank you for staying with us. Our top priority is excellent service, but we are genuinely sorry for what we transpired. We have shared your feedback with our associates so we do not see a repeat in the future. We also apologize for your disappointment with the kitchen amenities. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your comments will be sure our front desk communicates this more clearly going forward. Pl... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.