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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No daily cleaning, need to ask to new shampoo. Keys doesn't work after 1 day, Internet slow. What they call 'breakfast' is coffee and muffins that's all. Very poor . Never again.
Business response:
We are sorry you were unhappy with our hotel policy. Being an Extended-stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home-like stay. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We appreciate you bringing the key card issues to our attention, and we sincerely apologize. We are constantly striving to raise t... read more
They do not have regular cleaning service. I was told if I wanted them to "refresh" my room I could request it at a cost of $5 per day. Checked in on a Thursday, checed out on a Sunday. Requested them to "refresh" my room for Friday. Did not happen. Asked the desk to do it Saturday. Did not happen. Water turned off on Friday from 9:00 AM to 12 Noon. For repairs. Why not do that overnight? No plates, cups or silverware in the room. That is the whole idea of staying in these. Had to get new key 3 out of 4 days as they would no... read more
Business response:
Brendan, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback for the key card and is discussed with the appropriate team in an effort to provide improved future guests experiences going ahead. Our front desk team is also alerted to be more diligent concerning the requests made by our guests. Please consider giving us another chance to show you the outstanding service that we typically pr... read more
An Poor stay! There were multiple rips with carpet and flooring, nearly tripping! It is a hazard. The maids did not clean up room as door signs ignored when i came back needing rags.
Business response:
Brandon, thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
This is the worst hotel i never stay gross!!
The WiFi never work and and the breakfast was really bad, never recommend
Business response:
Mauricio, thank you for being our guest. We are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.