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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Horrible place, dirty and disgusting! Never ever coming back to this place...there is absolutely no customer service what so ever! Horrible experience, will not recommend!
Business response:
Dear Ching, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in u... read more
Not the best place to stay The wome ath the front desk was very friendly. The room was over over priced. Immediately couod smell pot the minute we walked in. Ran to walmart to purchase deodorizer. The sheets were not friendly to the skin. The sheets also looked like they have been in used for 20+ yrs. Very dingy. Bathroom floor had a tonail clipping..guess they never vacuumed. Ladt time we had a complaint at hotel nothing was done so i dont even both complaining anymore to the front desk. Tv super small considering. Limited ... read more
Business response:
Dear Gwen, first, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, kn... read more
Ghetto. Pot smoke smell in hallways. Uncomfortable bed and pillows. Old and not maintained well. Cleaning lacks to be desired as well.
Business response:
Dear Jennifer, thank you for being our guest. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We have also shared your feedback regarding cleanliness with our housekeeping team. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your bed and pillow uncomfortable. Our front desk is always available and happy to make y... read more
Low Value Unfortunately, this was the only hotel available in the area for a sports tournament. It is definitely a lower value hotel and shows its age and wear very clearly. I was disappointed in the cleanliness of the room, it did not looked vacuumed, there was hair in the bathtub, the towels did not smell fresh and the room smelled very stale. Would recommend splurging on a higher value place in the area.
Business response:
Dear Guest, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We were also disappointed to read that our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher ra... read more
Asked for early check in and told room would be available - it was not & hotel did not care. No one was at front desk to greet us. Poor 1st impression. No extra pillows or blankets in room. Free breakfast was coffee and granola bars - very disappointing. I do not recommend this hotel & will not stay here again.
Business response:
Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every Guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
This was the only available hotel in the area and they took full advantage. I knew not to expect much from what should be a budget-friendly hotel, but the price was just as much as our nice hotel stay in Manhattan and the service and room amenities were horrible.
Business response:
Dear Kimberly, We want to thank you for your recent stay and for taking the time to post your review. Additionally, we appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our goal is to provide our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will consider returning to a... read more
Overpriced for what I paid. Looked like an older property in need of a refresh.
Business response:
Dear Ken, thank you for staying with us and sharing your comments. We appreciate your sincere feedback. Even though our hotel receives good ratings for the cleanliness and overall maintenance, we understand you were hoping for something a little more modern and fresh. We will share your feedback with the team. We hope you will return and see we are constantly working to improve our property. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.