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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The rooms were not clean. Bugs in our bathroom, people hanging out at night outside in the parking lot smoking and drinking.
Business response:
Hillary, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Property appeared to be in poor shape, lacking attention and care. Halls were dingy much in need of refurburation, new lighting, etc. Staff were not very attentive.
Business response:
John, thank you so much for your feedback. We have taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. We are very sorry for not meeting your expectation and also for the poor service provided by our staff. We are working with our entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We do hope you will give us another chance. Sincerely, Hotel Management
The attendant that checked us in was very nice. There were obvious problems with people using drugs on the premises.
Business response:
Danielle, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Room full of roaches !!! Disgusting
Business response:
Margie, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and we hope you will consider staying with us again so we can provide you with ... read more
Computer issues at check in took more than 10 minutes to resolve, multiple attempts by clerk who seemed under-trained and overwhelmed. Noisy guests who let doors slam shut. Facility has tired decor, room had carpet one would not want to walk barefoot on - stuff that looked like tar or gum ground in. Lamp missing light bulb. No coffee set up in room. Noisy old fridge. Wouldn't stay there except for last resort.
Business response:
It was disappointing to read that we failed to meet your expectations, and we apologize your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues you experienced. We truly regret the inconvenience you had and appreciate your patience while here. Please give us another opportunity so that we can exceed your expectations. Sincerely, Hotel Management
Looked ghetto
Business response:
Elizabeth, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Horrible hotel
Business response:
Derek, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.