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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
While the Staff was pleasant and accommodating, and the prpoerty white clean and tidy, the property is tired, has a tiny bit of an odor, and is not a great value for the money. The room has a kitchenette, but no dishes, flatware, pots - not even a toaster, coffee maker or tea kettle - so what's the point? It is also a longish walk to anything. And only vending machines - so it is much more of a bargain motel than a hotel - without the bargain.
Business response:
Dear Mark, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you did not have a pleasant stay this time, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerel... read more
Bad smell in our room like fried tacos. Smell of spilt beer outside back doors.
Business response:
Dear Christian, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
This is a real find!! The room was SO nice!! I liked this room better than ANY I have EVER stayed in. I have stayed at many different hotels, from Hilton, BestWestern Plus, etc.. This was by far my favorite! Modern, clean, in Excellent condition! It was comfortable and homey. HIGHLY RECOMMEND!!!
Business response:
Dear DARLA, Thank you for staying with Extended Stay America and recommending us to fellow travelers. We are so grateful for your compliments and for claiming us as your favorite and the best you have ever stayed in. Our staff works hard to exceed our guests' expectations and ensure a relaxing experience in comfortable, clean accommodations. Reviews like yours make all of our efforts worthwhile, and we hope to be your hotel of choice anytime you visit Norwalk.Sincerely,Hotel Management
Very clean and the price is very good Thank you
I loved the room setup with a kitchenette area. The staff was super, very nice, friendly and accommodating!
Business response:
Dear Cynthia, Thank you for taking the time to review your stay at Extended Stay America. We're thrilled you loved the room set up with the kitchenette area. Our team is dedicated to providing excellent service, and we're delighted that our staff was super nice, friendly, and accommodating during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely.Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open tomorrow at 12:00 a.m.