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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only one hanger in the closet. Not even a cup for water. No sheets or blankets for the fold-out couch--had to call the front desk to get linens. Very uncomfortable fold-out couch. Furniture was old and worn. Actual cuts in the faux leather upholstery. Do not recommend. The staff was fine. The "breakfast" was lame. Only grab and go bars, no half & half, just a non-dairy creamer. Amenities were non-existent except for easy Internet access.
Business response:
Thank you for reviewing your stay. We are sorry the disappointing stay you had with us and regret you were unaware of our kitchenware policy. Please know, to ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Manageme... read more
Sofa bed pillows will NEVER arrive :( :( Older Caribbean lady with heavy accent and glasses is the worst. When checking me in she used someone else's reservation after telling me I didn't need to access mine, when I asked the amount on card she said it was prepaid I assumed my free night was processed. I found out after spending money I thought I saved the she just poor at her job. She attempted to flip the whole situation and say I told you it was prepaid as if it were my fault while having a slight grin. I never got the im... read more
Front desk person was rude. If she doesn’t like her job she may want to get another one.
Business response:
Thank you for taking the time to review your stay. We apologize for the poor service you received from our front desk associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Disgusting Food and bugs in the beds.
Business response:
Sarah, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered and the inconvenience you had due to the bugs in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Si... read more
It was awful terrible staff terrible area dirty room I will never stay there ever again
Business response:
Thank you for reviewing your stay. We apologize for the service and cleanliness issues you encountered while you were here. We assure you that we have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We have also discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The elevator was not working and we would tell the front desk and nothing was done about it. It seemed like they didnt care. We called front desk a couple of time because we had a couple of questions and they were very rude about answering. Probably won’t stay there if I ever go back.
Business response:
Thank you for evaluating your stay. We apologize for the lack of elevator service while you were here and that our front desk associates were as helpful as they should have been. Please be assured that we have discussed your feedback with the appropriate teams to make sure such incidents do not occur again. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management
I stayed in a kitchenette, but no dishes...not sure how I was suppose to use anything. Not enough towels and having to exchange them was inconvenient. Breakfast is not really a breakfast, as I felt it was advertised.
Business response:
It was disappointing to know you did not experience the best from us. We apologize that we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Also, we are sorry you did not like our breakfast. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider staying with us again so we can provide you with a better ... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.