This profile has been claimed by the business owner or representative.
Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was excellent the room was half clean it was a used dirty condom in the nite stand the shower was dirty
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
WORST CUSTOMER SERVICE!! MANAGER INCLUDED We arrived at 3am and requested a late check out and were told we could stay in through room until the maid knocked. 10 am this morning the phone rings And abruptly wakes me from my sleep with the front desk telling me we need to check out by 11, the normal check out time. I explained to the lady what the guy said when we checked in and she said that wasnt true and that we had to be out by 1145 or pay a $10 an hour late fee. She was COMPLETELY unspologetic for the mistake that had be... read more
It was clean. Poor service. Made us go down stairs to get cups they should've had in the room. Also did not bring up requested items. And did not give enough towels
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you again for staying with us and we hope to welcome you back soon! Sincerely, Hotel Management
Never again will I stay here or recommend to anyon There is rarely someone at the front desk to assist. They are often in the back conversing amongst each other or gone all together. I had a man knock on my room door at 8am looking for a prostitute, he had the wrong room. I called the front desk to report it and no one answered.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I will never stay at one of these hotel chains again
So old and dirty. Smells bad! Bed and linen looks absolutely disgusting! It’s obvious the sheets don’t get changed out or cleaned because one room had a stain on the bed sheet and one room had no pillowcase on any of the pillows.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you better in the future. Sincerely, Hotel Management
My first room the sheets were dirty. The second room didn’t have clean towels and there was animal hair everywhere
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you experienced during your stay. Please know we are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.