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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a lot of crazy things going on at this location. The non smoking floor reaked of smoke everytime we got off the elevator.
Business response:
We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please consider coming here again so we can provide you with comfortable accommodations. Sincerely, Hotel Management
Expedia I'm not sure which stay this is for? I've stayed@ two places this weekend my Friday night stay was a nightmare @ Extended stay America (the place was dirty). Saturday our stay was good but the carpet in the room & out the room was stinky...
Business response:
Thank you for your feedback. We are sorry if you had a disappointing experience. Since your name is unknown, we would request you to reach out to the front desk and let us know about your concerns. We will review it with the team and take the necessary measures. Please come again so we can earn your highest rating. Sincerely, Hotel Management
Everything about this trip was a fail. They were overbooked and wouldn't accept my reservation. They sent me to a different property, many miles out of my way. That facility was dirty, had mechanical issues (no hot water one morning), someone defecated in the hallway...just terrible.
Business response:
We apologize that we did not have any available rooms as we were overbooked when you arrived at our hotel. We understand your frustration and the discomfort, this caused and appreciated your patience while we made arrangements to move you to one of our sister hotels. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely Hotel Management
I could not stay because when I arrived with my reservation number they told me they do not have rooms and just told me to go find other Hotel.
Business response:
Esther, we appreciate you taking the time to provide feedback. We are sorry for the reservation issues you encountered, and we were overbooked and unable to accommodate you. We offer no excuses for this, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Nothing. The furniture was old and beat up. The hotel smelled. Dogs barking all hours of the day and night. You're counter staff, you always had to look for them.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We apologize for the dog barking and the disturbance this caused. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. Your concern regarding the odor and furniture will be shared with our team so that corrective measures can be taken. We hope you will c... read more
Room was not clean. Dirty sheets on bed. Shower leaked.
Business response:
Thank you for being our guest. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Extend your search beyond this one. It was not good. Starting with the price. When I got there to check in, I was told it was $20 less than what I paid online. I said that was great and asked if my card would just be refunded the difference. She said yes and gave me a receipt. I waited for the length of our 3 night stay and never got the credit. I asked for it when checking out and was told that I'd have to contact hotels.com. So I did. But was told that despite their best price guarantee and what I was told at the office th... read more
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.