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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms not clean waste water backing up in sink if water running. Had to get a different room upon arrival as 1st room was totally unacceptable. 2nd room as a little better but had sink problem and ended up with little bites after sleeping in room.
Business response:
We are truly sorry for the cleanliness and maintenance issues you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in th... read more
As soon as I walked into the lobby I could smell all of the cigarette smoke. It was a terrible. We had to ask for a room that didn’t stink of smoke so bad. The extended stay America up the road on northwest expressway is much better
Business response:
Thank you for the review. We are sorry for the smoke issue you encountered in the lobby and regret the inconvenience it caused. We have asked our housekeeping staff to make sure the property receives a deep clean to remove the smell. We understand your frustration and hope to have the opportunity to provide the seamless stay you deserve. Sincerely, Hotel Management
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
HORRIBLE HEARTLESS PEOPLE DO NOT USE THE ONLINE SERVICE OR THIS HOTEL CHAIN. I BOOKED A ROOM ONLINE. ATTEMPTED TO CANCEL AND THE WEBSITE DID NOT ALLOW ME TO CANCEL. THIS HOTEL THREATENED ME NOT TO CALL THE COOPERATE OFFICE AND REFUSED TO ASSIST ME TEYING TO GET A REFUND. EXTREMELY RUDE. MICHAEL CONTINUED TO HANG UP ON ME AND REFUSED TO PUT MANAGEMENT ON THE PHONE. THEY TOOK MY LAST DIME, AND ONLY WANTED TO.PLAY THE BLAME GAME!!! NEVER GIVE THESE PEOPLE YOUR ACCOUNT INFORMATION!
Very disappointed My stay started off bad. I went online and made my reservations. Had to wait about 10 minutes in the front door waiting for the desk clerk. The doors were locked at around 730 or 8 PM. I had even called the online service to see if they can contact someone to let me in. It took them a long time before the Desk clerk came from out side walking a dog. Was not very happy. If it was not for me already paid online, I would had left.
Business response:
Thank you for taking the time to review. We appreciate your business. We understand the needs of each and every individual guest and attempt to cover every one's needs. We apologize if your stay were not up to the standards of your travel needs. Our hotel does house pets and proudly, and once in awhile our guest do make a request to have their pets walked. We try to do so as promptly as possible and our desk agents do carry a cordless long range phone. We have reviewed your circumstance and apologize for the wait.
The man that took care of me at check-in was amazingly helpful and professional. Unfortunately the description of the property is inaccurate. They do not have cookware in the rooms, they were out of coffee makers for the rooms, towels are changed out weekly unless you bring the used towels down yourself to exchange for clean towels. I was unhappy with the customer service I received as my stay continued. The office manager was not a pleasant person to deal with.
Business response:
Thank you for writing a review of your experience at our hotel. We are sorry to know you were unhappy with your stay as you did not like our hotel policies. Your feedback regarding the lack of dishware is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to leave a review. We wish we had the opportunity to reach out to you to better understand the situation.
Already made phone call to corporate so you can see what all happened nothing good for sure
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.