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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not going back. There was no free breakfast. Just muffins and coffee. Pretty sad!
Business response:
Joseph, we apologize for not meeting your expectations. We regret that you were not happy with our complimentary grab-and-go breakfast offerings. Your comments about this will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Business response:
Dennis, on behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dogs and smoke.....not for me!! This is a smoking hotel. I reserved 3 non smoking rooms but they only had one when we got there. And even though the one room was non smoking it still reeked of old smoke. It is also a pet ok hotel. Of which there was a dog in the room above us and it paced the floor ALL NIGHT LONG!! It sounded like a dryer full of tennis shoes. It took a bit to figure out what the noise was, I thought why would they be doing laundry at 3 in the morning. Worst nights sleep ever.
Business response:
Luke, thank you for staying at our hotel. We are sorry for the cleanliness issue you experienced and regret the inconvenience caused. Your comments have been shared with the housekeeping team to prevent to ensure they inspect and clean the room thoroughly. We hope you will give us a chance to serve you better the next time you are in this area. Sincerely, Hotel Management
Very terrible experience My chicken was very good but when I got to the room I noticed right away the bedspread had some kind of either blood or food on the bedspread then when I went to take a shower there was hair all over the shower that hadn't been cleaned from the day before very unclean Lee room just should have never been and I told the staff the next morning when I checked out but all they said is we apologize for your inconvenience they didn't say they would help pay for another room another time or anything very di... read more
Business response:
Ron, thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We're sorry that your room was not in the spotless condition it should have been, and even more so our associates were not attentive to your needs. We take these issues very seriously and will discuss your concerns with my entire team so that we can provide a much better experience to our future guest. We hope you will consider giving us a second chance the next ti... read more
Disappointed We asked for a non-smoking room due to my migraines - I am very sensitive. The room smelled like smoke. The TV would not turn on, we tried calling and even stopping by the front desk several times, to no one answering the phone or manning the from desk. The next morning I called at 7 am, the front desk personnel said to come down to the front desk and she could change out the remote batteries. I told her it was not the remote, that we tried turning the TV on manually with the power button on the TV itself. She a... read more
Business response:
Shelly, we appreciate the feedback on your experience at our front desk. We are sorry for the problems you experienced while checking in and assure you this is not our customary way of welcoming a guest. We apologize for the inconvenience this caused and hope you will come back again for a much warmer greeting and a faster registration process. Thank you again for being our guest. Sincerely, Hotel Management
Not a great place OMG can I say for the last two nights I listened to the person above our room walking/running so freakin loud and slamming cabinet doors and the banging. For the price I was not happy and won’t stay again. Oh yeah shower sucks handle was all but falling off and breakfast don’t count on that either. They ran out two days ago and it was oh yeah we don’t have this cause we ran out two days ago. Entrance is not friendly either and the location sucks!
Business response:
Trish, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our ... read more
I got evicted for reporting suspicious activity to the cops.
Business response:
Thank you for taking the time to write a review. We take matters such as this seriously and appreciate you bringing this to our attention. As this review is anonymous, we would appreciate more information to properly address this situation. Please contact our General Manager directly if you would like to discuss this matter further. Hotel Management
Terrible experience The first time to olympia and the first time stay in this hotel Chain. We arrive at the hotel late and they give us a room very noisy with Fan. We are not be able to sleep. Our 21days old daughter and 5 years old son travel with us. The staff refuse to chage a room for us because they don't want to do the extra Cleaning. And they know nobody will accept to stay at that kind of room. It is a worse hotel I have ever lived in with this price. And in addition, the room is very dirty.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced during your stay. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, General Manage... read more
I will not stay here agian When I first walked in I was told there were no dishes or utensils in the room and since I was staying 3 nights there would be no room service. I then was changed extra fees for my dog which added up to about $90.00 for the 3 days. When I checked into the room there was no hair dryer, no amenities just one small bottle of shampoo. The bed was hard and so uncomfortable I couldn't sleep so I checked out the next morning - I would rather stay in my unconditioned apartment than to stay in this place. I... read more
Business response:
It is disappointing to read your comments concerning your stay. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We hope you will come and see ... read more
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.