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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bad bed. Not comfortable
Business response:
Keith, thank you for your comments. We are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon as our guest. Sincerely, Hotel Management
When checking in around 7pm I waited in an empty lobby with no desk clerk for a solid 5 -7 minutes. Finally a lady came in from outside... she had been smoking apparently. Got checked in, went to dinner without going to our room first, came back at 11pm. In the room there were two hersheys candy wrappers on the floor near the nightstand. The bed was made but when I pulled back the top cover there was at least 15 strands of long black hair and one public hair all over the sheets. I went downstairs to try to get the situation ... read more
Business response:
Renee, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness & maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great exper... read more
Mediocre experience. I may not have stayed in many Extended Stay hotels in the past, but this felt like a bit of an apartment building. It was OK, but not super comfortable or anything. I suppose that I'd stay here again, if needed, but would likely prefer an alternate hotel in many cases. If I was trying to save money and was ok with a mediocre room, this would be a fine place to stay.
Business response:
Charles, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
We checked in quite late and we were greeted by the night laundry lady, who was very welcoming and super energetic. However, the room we had booked was not available due to over booking via Expedia. After 2 hours of being on the phone back and forth, as well as it being very late, we were given a smoking room (I don't smoke) with a small bed for the two of us. The whole floor as soon as you come out the elevator was saturated with the smell of cigarette smoke. At this point I had no choice as I was very tired.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
We got in early evening and the desk person was nice but there was a fan, not connected to the air conditioning, that was incredibly loud and stayed on the whole stay. It was supposed to be a non-smoking room but smelled like cigarettes and there was actually a broken cigarette (among other debris) under the bed. It was a very uncomfortable stay.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
I booked the room using Expedia and booked a non smoking room. When I arrived to check in I was told the hotel did not have non smoking rooms in the hotel. I have stayed at this hotel before and have booked here numerous times to have friends and family stay while in town visiting. I will never use this hotel again. I will continue using Expedia but will not use Extanded Stay.
Business response:
Thank you for returning to our hotel. We areterribly sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you on your future visit. Sincerely, Hotel Management
TraveLIEcity and Awful Experience First, Travelocity had me pay up front (about $100) for a NON-smoking,king bed room for 1 night. When i arrive with my girlfriend and our 1 year old son, the front desk lady tells me that they have NO rooms available and unfortunately i was not eligible to get a refund. She offered a smoking room with 2 twin beds (even though i have a baby with me). She kept saying she had no rooms for us and we basically were out of luck. I said I wouldn't leave without a better explanation from a manager, ... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Sleepless (And Flea Bitten) In Tumwater No clean towels or bedding for 6 days. Landline phone not working, tv kept turning black/white, reported to front desk, technician never showed up. Fleas were attacking me when my feet on floor and I must’ve brought them to the bed, because I was getting bit and couldn’t sleep good. I don’t understand why specific rooms aren’t designated pet free! The front desk clerk had a cold, was blowing his nose and handed me the room keys, pen and paper to sign without washing or sanitizing his h... read more
Business response:
Frances, we are disheartened to read about the cleanliness and service issue you encountered while here and regret the inconvenience it caused. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. We have discussed your feedback with our team members to ensure we make our guest aware of these policies on arrival. On behalf of everyone here, we would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.