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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I got there, they had no record of my Expedia reservation, and I had to pay for the room a second time at a higher rate. It was all the leftover food in the cupboards, and no coffee maker in the room.
Business response:
Dear Dominic, Thank you for taking the time to share your comments. We apologize for the inconvenience you encountered upon arrival with your reservation. We regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
We didn’t even stay, left immediately, paid for nothing
Business response:
Dear Paul, Thank you for your recent stay with us. We always want to know if there is anything we can do to improve your experience, as we would love to ensure your complete satisfaction. Please reach out to us at the hotel directly or by email, as we would welcome the opportunity to address your concerns and ensure we take action for improvement. Thank you again for your feedback.Sincerely,Hotel Management
Should be room with kitchenet - but no coffee maker, no utensils, all only for request form front desk. Carpet in the room was very dirty.
Business response:
Dear Mieczyslaw, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sinc... read more
We did not get pots pans dishes etc. Without going and asking for it. We got a suite for a reason thinking this should have been there as part of renting a room with kitchenette. Also the breakfast is just coffee and a granola bar. Which is a bit disappointing. Desk help were very friendly.
Business response:
Dear Ethan, thank you for reviewing your recent stay at our hotel. We are disappointed we couldn't provide you with the best experience. Our Brand Standards require us to make kitchenware items available at the front desk rather than leaving them in the suites to ensure their cleanliness upon check-in, and our team gladly delivers them to your suite. We're sorry our team didn't make this aware, and we apologize for any inconvenience this caused you. Furthermore, we are sorry our complimentary grab-and-go breakfast offerings ... read more
No Ice making machine. No breakfast as it claimed on Expedia😟😟
If you’re used to good hotels this one isn’t for u Nobody at the front desk for check in. No coffee maker in the room, no utensils in the room, the refrigerator kept the door latch from being used. Advertised hot breakfast but the only had hot water and oatmeal, coffee, yogurt and snack bars.
This was a very bare bones hotel. There was no coffee maker, cups or other basics.
Business response:
Dear Guest, it isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Car theft is prevalent at this hotel While there were no issues with the hotel itself, and it is known to be cautious with parking and to take your valuables inside with you, the rate of crime is very high in this area. During my one-night stay, my car was broken into, the car parked next to mine was stolen, and there was another car that was attempted to be stolen. There are no security cameras in the parking lot. The shift manager and staff were VERY helpful with everything and the hotel room itself warrants no complaints,... read more
Business response:
Dear Lauren, we are sorry for your experience. Our guests' safety and security are of utmost importance to us; therefore, it was discouraging to learn of your encounter. Unfortunately, the public area and environment outside the hotel are not under our control or influence. However, we also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope this isolated incident will not deter you from returning to enjoy a comfortable stay with us. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.