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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel said our room has been canceled and no rooms for us today. But, we don’t cancel it . The hotel said someone canceled it for us this morning. They don’t know who. We have to call Expedia. The Expedia agent said she will talk to the hotel. After couple minutes hold in the phone, she came back and said the hotel already agree to give us a new room. She want us to confirm cancel our original booking first. We rejected. We said we need to get the new room first before canceling the old one. Then, we went to the hotel fr... read more
Business response:
Dear Rita, thank you for sharing your review. We are sorry about the issues you experienced during check-in with your reservation, and even more, so that we did not appropriately correct the situation. We are reviewing this matter with our team to see what went wrong and, in the future, how we can handle these situations better. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for sharing your feedback. Sincerely,... read more
Elevator Out during my stay - not cool I was all checked in and the charge made when the front desk person announced the elevator is out and we have no rooms on the 1st floor - your room is on the 3rd floor. She should have led with the info about the elevator being out, with no rooms on the 1st floor before any transaction was made. I have had some injuries which make navigating stairs challenging and a little dangerous for me. I gave serious thought to asking for a refund and going elsewhere, but it was snowing outside and... read more
Business response:
Brant, thank you for evaluating your stay. We sincerely apologize we were unable to accommodate your room request on the desired floor and for the elevator not working during your visit. We know, this should have been communicated to you before check-in, and we have taken this up with our front desk team to be more consistent in our service delivery. We truly regret all the inconvenience followed due to these issues and appreciate your patience. Please consider staying with us again as we would love to provide you with an ex... read more
The property on its own is a standard, low-end motel. However, this location appears to be a relocation property for homeless or perhaps down-and-out veterans. The hotel does not allow smoking inside, however, they allow people to gather outside the various entrance/exits of the property and smoke at all hours. When we arrived, we thought they were allowing homeless to hang out at the front entrance, which was locked. We felt unsafe! It turns out these people are apparently long-stay residents, which I can not explain, when ... read more
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
The property is old and and guess smoke all around the buildings.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
They sold my room when I prepaid and when I got there, there was no resolution. By the end of the day, I was stranded in the city for over five hours. There was no place for someone who's out of town to sit or collect themselves for alternative options that no one cared to assist. Just a, "Sorry. We sold your room. Bye."
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Way overdue for remodeling. Paint worn off the front door. Dirty Carpet. Bathroom seemed clean and fresh but for this price the bedroom was mediocre otherwise. $75/night would be a fair price. Close the laundry room door right behind check in. Seeing all the laundry bins, vacuums, cleaning carts does not add taste.
Business response:
Thomas, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. Your comments have been shared with our team to see where we can make improvements. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Noisy room due to refrig noise, heater.fan, and some other fan noise. Very limited."breakfast"
Business response:
Roger, thank you for being our guest. We are sorry your sleep was disturbed due to the maintenance issues you had in your room. We have alerted our team about them, and they are fixing them immediately. Also, your concern regarding our grab-and-go breakfast will be shared with our brand leaders to assist them when determining new choices. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Stay here if you love barking dogs. I reserved paid a month in advance for a room with 2 beds for my 91 year old mother and myself. When I checked in they did not have 2 beds only one. I was told they would get a roll away for me if one was available. They did not have one available. The hotel was very out of date and run down. During the stay day and night many dogs were barking. The continental breakfast was one type of mini muffin coffee and tea and packaged oatmeal. No fruit. The coffee pot hair dryer toaster dishes cups... read more
Business response:
Please accept our sincerest apologies for the disappointing stay you had and regret the reservation issue you encountered. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. Also, we are sorry for the dog barking and the disturbance this caused. We wish you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We understand your frustration and hope you both will give us another chance to demonstrate the excell... read more
Property has an extremely loud ventilation system which cannot be turned off and is very annoying.
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret the issue you mentioned. We have taken note of your comments and have shared it with the appropriate team so that we can improve our future guest experience. We hope you will consider a future stay so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.