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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homeless sleeping at night at side entrance There was drug paraphernalia found outside by side doors and there was a lot of homeless people around parking lot of the hotel and Jack in the Box next door.
Business response:
Dear Sandy, Thank you for leaving a review. We know a first impression is essential, and your experience is different. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
No luggage cart or ice machine. Low water pressure. Breakfast was a joke. Overall, barely adequate.
Business response:
Dear Timothy, Thank you for your feedback regarding your stay with us. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity... read more
I have a video of my room I would like to send but so far I don't see a way to do it. the carpet in my room was filthy with dog hair I picked up most of so I wouldn't track into my bed. It was also very old stained and was full of cigarette burns and staines. The lever in the bathtub was so lose it would fall into the hot if I wasn't holding it when I was taking a shower. The fridge ran constantly and was very loud and so was the bathroom fan the made a little banging sound also. The paperwork they sent me, I believe after I... read more
Business response:
Dear KENNETH, Thank you for taking the time to share your review of our hotel. We sincerely apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns in a timely manner, and we apologize for any inconvenience caused. We will conduct a thorough investigation to ensure that such lapses in communication do not happen again in the future. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately ad... read more
The staff was so mean and rude. First room smelled of cat pee. We moved to another room that smelled like mold. There was pubic hair on the toilet. Everything was old. When asking for towels i put that and trash can in the hall as worker was passing. She said you have to bring dirty towels to front for more. And the trash room is there!....had to throw out my own trash.
Business response:
Dear Gina, Thank you for staying with us. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope you will stay with us the next time you visit the area; we are con... read more
Carpet stains, chips in tub. Grab and go breakfast was coffee and a cereal bar.
Business response:
Dear Andrea, Thank you for your candid feedback, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are also sorry our complimentary grab-and-go breakfast did not meet your expectations. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our housekeeping and breakfast teams, and we hope you will give us another opportunity to show you the f... read more
The surrounding area was questionable, I did not see cameras in the parking lot, we could hear everything in neighboring rooms, upstairs and the parking lot. To top it, the room was filthy and there were no covers on the outlet to plug phones in while sleeping.
Business response:
Dear Tamara, Thank you for choosing us and for sharing your comments. We understand how these incidents affected your stay and made it less enjoyable. Our goal is to create an exceptional and memorable experience for every guest, and we apologize that we fell short in your case. We appreciate your feedback as it helps us improve and grow. We hope to host you again and provide you with the seamless stay you deserve.Sincerely,Hotel Management
Room smelt moldy. Leaves and dirt somehow got on the bed. Property majorly needs a refresh. Wouldn't stay there again, especially for the price.
Business response:
Dear Sean, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hot... read more
Computer went down (which happens) but they had no idea how to handle it. 10 people waited two hours past midnight to get checked in.
Business response:
Dear Richard, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.