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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not an extended stay. No dishes in the kitchen and no soap in the shower. Management is cutting costs by not supplying the expected amenities. Trust me, find someplace else to stay.
Business response:
Dear Tommy, We appreciate you being our guest and apologize for any miscommunication regarding our dishware policy and your disappointment with the lack of amenities in your room. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management
The room was disgusting and dirty. The staff was not very helpful. This hotel seems to cater to the homeless population and the activities that go along with that. I did not feel very safe. Would not recommend this hotel at all
Business response:
Dear Stacey, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. We have taken note of your feedback and will use it to improve our services. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management
The room was dirty, the floor was grunge. People smoked around all the entrances. The elevator smelled like smoke. The stairs smelled like pee. Trash sat outside neighbors door for 15 hours.
Business response:
Dear Gia, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean hotel that is also free of smoke. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Ma... read more
It has a mini-kitchen, but not even a fork to be found inside. What's the point? The towels were dingy, there were no extra plug-in available for all the various things everyone needs to plug in these days. It was listed as offering a breakfast, but in reality it was packaged muffins and breakfast bars. No eggs, bacon, sausage, cereal, juice, fruit. I was very disappionted.
Business response:
Dear Johnson, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are disappointed you were not happy with our grab-and-go breakfast. Your comments... read more
They overbooked apparently so they decided that our pre-booked and prepaid reservation was not going to be honored. We were left to try and find a room late at night. It was awful.
Business response:
Dear Shannon, Thank you for sharing your experience, and we apologize for the inconvenience caused by the overbooking situation. Ensuring our guests' reservations are honored is a priority, and we regret that we were unable to accommodate you as planned. We understand the frustration and inconvenience this caused. Your feedback is invaluable, and we hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Diappointing Disappointing stay. The service here was not good. the night service was OK but in the morning couldn't find anyone to help with breakfast questions or checking out. The breakfast was also terrible the only half way decent thing they had was oatmeal and it was gone this morning.
Business response:
Dear Richard, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.