This profile has been claimed by the business owner or representative.
Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled VERY bad throughout the entire hotel and the drain in the bathroom didn't work.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Absolutely nothing was appealing about this property. The staff on shift that evening was extremely rude, hung up the phone multiple times when trying to call and ask why my son couldn’t check in even though the site clearly stated that check in age was 18, even when we called the night before to make sure he could stay, they stated 19 was the legal age. Very misleading information. Son was stranded for 2 hours while we were in Kansas trying to find a place for him to stay and get our money back for the 2 nights we booked. I... read more
Business response:
Thank you for sharing your experience at our hotel. We appreciate your taking the time to provide feedback, and we are sorry we were unable to accommodate your child despite his reservation, and that our under-21 policy was not communicated in advance. We understand the frustration and truly hope you will offer us another opportunity to host you and your family. Sincerely, Hotel Management
They could do better The hotel was not that clean our tv did not work the whole time we stayed. No maid service at all but, the people were nice
Business response:
Gregory, thank you for sharing your feedback. We apologize for the cleanliness issue and the non-functioning television. We will discuss this with our housekeeping and maintenance teams for their review and action. Keeping the safety of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We appreciate your constructive fe... read more
Awful! Will never stay there again!
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. We offer our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Floor soaking wet, the equivalent of a slip and slide. Fold out couch busted and broken, not to leave out the 20 or so stains on the mattress. You had to literally do a beat down on the couch to get it to fold back up. T.v was bolted to the t.v stand. Coffee table had white stains on it as well, not sure if it was left lines of coke, or dried up yeast infection from a lap dance gone wrong. Roaches in the freezer having winter Olympics tryouts. A rat and a bedbug under the bed shooting caps for a leftover chicken wing, while ... read more
Business response:
Thank you for the candid review. We apologize for the concerns you outlined regarding your room. We will share your comments with our housekeeping as well as maintenance teams and take steps to ensure we prevent such reoccurrences. Meanwhile, As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Weird Experience When I got there no one was at the front desk. I called to reach someone and she said "you should have just shouted Hello". The hallways smelled like stale cigarettes. The buttons in the elevator were brown like they were never cleaned. I found 2 bags of needles in my room.
Business response:
Hillary, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the oversights you outlined when servicing your room and make sure we are more diligent going forw... read more
Our room smelled of smoke and pet urine. When we arrived the coffee table and end tables had food and drink crumbs and stains and the carpet was terribly stained. Extended Stay brand should be ashamed to have this hotel bearing it's name.
Business response:
Thank you for your candid evaluation. We are sorry we did not provide you with the clean and comfortable suite that you deserved. We take the cleanliness of our rooms very seriously and steps will be taken to ensure that this does not occur again. We would appreciate the opportunity to make it up to you on a future visit. We are confident your experience will exceed the high standards that you have come to expect from our brand. Sincerely, Hotel Management
The room smelled. Only stayed 1 night instead of 2
Business response:
Tomeki, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
The staff was very helpful within the constraints they had BUT. The room was filthy, smelled like tobacco, there was pet hair on and in the hideaway. A layer of dust every where, the refrigerator was not set properly and so did not sit square on its feet. We were told that the property was sold out so a different room could not be offered. We will never stay there again.
Business response:
Thank you for your detailed review. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.