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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have been using my GreenDot Debit Card for at least 10 years at hotels all over the country including Expedia sites. You can imagine my chagrin when I went to check in at the Extended Stay America and was told that the manager's policy does not allow me to use my card. No where in the information provided to me was there an exclusion regarding prepaid cards. Which I use to limit my exposure to identity fraud of which I am a victim of. And there was no way to pay cash and leave a cash deposit at this hotel. I immediately bo... read more
Business response:
Thank you for writing us back. We are sorry for not being able to accommodate you due to some of our payment policies. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Room was dirty, broken window and no housekeeping came for 4 days. I am really disappointed
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Raquel, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
My room smelt like pee. I think somebody previous to me peed on the carpet and it was not cleaned.
Business response:
We sincerely apologize for not meeting your expectations for a perfect stay. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
PETS making a lot of noise when you about to sleep like an angel, but for some other reason they making loud noise
Business response:
Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize that your sleep was disturbed by the pet noise. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Staff at the early bird is horrible!!!! He was not able to help with certain things, he was getting very frustrated and started saying how he had a lot of things to do and that he was sick pf this.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome y... read more
The property was not as clean and presentable as other locations. I was very surprised that this location was not up to part, especially being by Disneyland. The pool was dirty. The towels in the room were dirty, forcing me to go purchase my own. Another resident approached us in the lobby to show us bed bugs from her room. I will never stay here again, or recommend anyone to stay!!!!
Business response:
Dear Kimberly, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Waste of money.. trash everywhere This place was horrible trash everywhere.. they don’t offer your hotel to be cleaned only if you stay more then a week so trash and towels pile up.. people were putting there garbage out side so garbage was over flowing and all over parking lot.. there free breakfast was a joke, instant oatmeal and a pastry really? People can bring there dogs so we were awakened by dogs barking.. floors outside of room were so dirty with garbage.. the place smelled .. I will never stay at an extended stay ev... read more
Business response:
Mikel, please accept our apologies for not providing a clean and restful stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals an effort to deliver better guest experiences going ahead. We wish to have been informed about the disturbance caused due to the dog’s barking as our front office team would have done their best to make your trip a better one. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.