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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We loved all of the features in the room and the location but it was VERY dusty, smelled like cigarettes, and the bedding had stains and hair on it. Wanted to love it, but most likely won’t book again due to cleanliness and unpleasant staff.
Business response:
Jenny, thank you for reviewing your visit. We are pleased to know you liked our location, but we are sorry for the cleanliness issue you encountered. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again so that we can provide you with a much better stay. Sincerely, Hotel Management
I would stay here again The room was clean. Beds were comfortable. Loved the little kitchenette
Business response:
Thank you for your recent stay. We are thrilled you had an enjoyable experience at Extended Stay America, and we areso happy you found your suite to be spacious, clean, and comfortable. Our housekeeping and maintenance teams work hard to ensure every guest enjoys their stay so that they will be pleased with your feedback. Thank you once more for your review, and we look forward to seeing you again soon! Sincerely, Hotel Management
Just ok..lots of properties around this about the same price with better amenities
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
First non smoking room smelled strongly of smoke. Second room was less of a smell but still had smell of smoke. The elevators smelled strongly of smoke as well. Good location, nice friendly staff, and clean room.
Business response:
Thank you for being our guest. We're glad to know our location was ideal for you and that you were pleased with the service provided by our associates. However, we're sorry for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
It was okay the shower drain didn’t stay open and that was very annoying.
Business response:
Thank you for reviewing your stay with us. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had in your room. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Meh. Affordable but zero housekeeping during stay.
Business response:
Thank you for being our guest. Although you were happy with our affordable rates, we are sorry for the issue you encountered. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Excellent experience. My room was very spacious; it was clean which is very important. Only thing I dislike was a little noise from the refrigerator. People at the service desk were really nice too. I loved it.
Business response:
Whitney, thank you for your wonderful words regarding your stay at Extended Stay America. It was a pleasure to read that we exceeded your expectations with our comfortable suites and attentive service by our associates. Thank you again for your feedback, and we hope you will stay with us again in the near future. Sincerely, Hotel Management
All hallways have a strong takeout smell and need to have longer pool hours.
Business response:
Thank you for being our guest. We apologize for the smell issue you encountered during your stay. We work hard to provide a clean and comfortable environment and we are sorry if the odor compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.