Extended Stay America - Orange County - Anaheim Convention Center

Business response:

Joseph, thank you for being our guest at Extended Stay America. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our location, excellent customer service and the many amenities we offer. It was a pleasure to have you as our guest and we hope to see you again soon on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Victor, thank you for your review. We are glad you liked our convenient location and courteous service. However, we are sorry for not meeting some of your expectations and for the maintenance issue you had with the room. We value your feedback as it will help us improve moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Nereida, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your concerns will be shared with our Brand Leaders to enhance our future guests’ experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Kelsey, thank you for choosing to stay with us at Extended Stay America. We're glad to know you enjoyed your time with us and that overall you had a pleasant experience. We regret the inconvenience caused and hope you will return with your family for a perfect visit. Sincerely, Hotel Management 

Business response:

Jessica, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Getu, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our location perfect for your needs. We look forward to seeing you again in the future! Sincerely, Hotel Management