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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked out the next morning and found a different hotel. Place looked sketchy. Night check out person observed folding laundry from dirty floor. Room was horrible, water damaged, smelled bad and kitchenette looked dirty (wont even describe the inside of the fridge) Bed "mattress" was wrapped in plastic and bed frame was a wire and metal rack. Told my daughter we would be checking out 8 hours later and we found another area hotel much better. We have stayed at Extended Stay Hotels in the past and have always been happy bu... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had with us recently. The condition of the room you observed and the overall atmosphere you described do not reflect the standards we strive to maintain. We understand your concern about safety and comfort, and it’s disheartening to learn that your experience fell so far below your expectations—especially given your past positive stays with us. Please know your feedback has been shared with the appropriate teams for immediate review and corrective action... read more
Diss
Business response:
Dear Guest, We are sorry to see that your experience did not meet your expectations, and we regret any inconvenience you may have encountered. While we are unable to address specific details from your comments, please know that we take all guest feedback seriously and use it to improve our services and overall guest experience. We hope you will consider giving us another opportunity in the future to provide a stay that reflects the quality and comfort we strive to offer. Sincerely, Hotel Management
Low quality bed. Found a live cockroach in our room.
Business response:
Dear Guest, We’re very sorry to hear that your stay did not meet expectations and that you experienced discomfort during your visit. The comfort and satisfaction of our guests are essential to us, and we regret falling short on this occasion. Your feedback has been shared with our team for appropriate follow-up to ensure a better experience moving forward. We hope you’ll consider giving us another opportunity to provide a more pleasant and comfortable visit in the future. Sincerely, HotelManagement
3rd floor smelled of pets. Dog urine on floor and wall in lobby. 5-10 min wait for hot water in shower. The place needs a deep clean. We were placed across from the elevator where the walls and door were thin and there was constant noise, especially at 5am both days.
Business response:
Dear Darren, We’re very sorry to learn that your stay was disrupted by the issues you described. We understand how disappointing it must have been to experience concerns with cleanliness, noise, and water temperature during your visit. Please know that your feedback has been shared with our housekeeping and maintenance teams to ensure these matters are promptly addressed. We truly regret not providing the comfortable and relaxing stay you expected and hope for the chance to offer a far better experience in the future. Sincer... read more
Very loud
Business response:
Dear Rebecca, Thank you for taking the time to share your review with us. We apologize for the noise you experienced during your stay. We understand how a loud environment can impact rest and comfort, and we regret that this affected your visit. Your feedback has been shared with our team to help identify ways to minimize disturbances for future guests. We hope you will allow us another opportunity to provide a stay that better reflects the peaceful and comfortable environment we strive to maintain. Sincerely, Hotel Manageme... read more
What breakfast.. there was hardly anything to grab to go! There was hardly any coffee for the two mornings we went down. Ended up going to other places for coffee. We had to move rooms due to the tv remote would not work. That was after the front desk told me what to do to try to resolve the issue. Maintenance was not sent up. No plugs for the sinks.. Had to be careful you did not drop anything around the sinks. Only one face cloth per room so for four days two people used one face cloth. I asked for another face cloth but w... read more
Business response:
Dear Cynthia, Please accept our apologies for the multiple inconveniences you experienced during your stay with us. We understand how these issues can impact your overall comfort, and we regret falling short of your expectations. While we understand that no explanation can change your experience, please know that we have shared your concerns with the relevant teams to prevent similar occurrences and enhance our guests’ experience. We hope you will allow us another opportunity to provide a stay that better reflects the comfor... read more
My family and I stayed there for three nights and when we got to the room, the room was dirty. The stove that they have in the room was very rusty, and the refrigerator door was very dirty. there was also here in the drain hole on the bathtub.There was no remote for the TV and apparently if you wanted any extra towels, you would have to go down to the lobby to ask for them. They also did not provide room cleaning, shampoo and conditioner. I had went to the lobby to ask for room cleaning and they stated that if you are not st... read more
Business response:
Dear Maira, We sincerely apologize for the disappointing experience you and your family encountered during your stay. It is concerning to hear about the condition of the room surfaces and appliances, and we regret that these issues affected your comfort. While our weekly housekeeping schedule is designed for longer-term stays, basic amenities such as shampoo, conditioner, and extra towels are available upon request at the front desk, and we apologize if this was not clearly communicated. We appreciate your kind words about o... read more
This is a 2-star hotel. Enough said.
Business response:
Dear Corey, Thank you for sharing your thoughts with us. We are sorry to learn that your experience did not meet your expectations, and we regret any inconvenience you may have encountered. While we are unable to address specific details from your comments, please know that we take all guest feedback seriously and will review it with our team as we continue working to elevate our overall guest experience. We hope to have the opportunity to deliver a more positive stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.