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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was honestly disgusting. I thought I was at a half way house the whole time. Literally homeless people hanging out in the lobby, it smelled like urine, the walls had scratches and stains, our room smelled weird and there was still trash in the trashcan from the previous people. Absolutely disgusting ! Never again
Business response:
Dear Amanda, We are sorry your experience did not meet your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. We are grateful for your comments and hope to welcome you again so we can offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
Sink was clogged upon arrival which made the room stick horribly. Phones did not work to contact the lobby. Hallways smelled like pets and cigarettes. Elevator smelled like cigarettes. Beds were very uncomfortable. I quickly booked elsewhere.
Business response:
Dear Vanessa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay ... read more
The 1st room was still dirty w/ puke in the sink. The 2nd room had an awful body odor that lingered, and the 3rd room was ok at first. The 3rd room ended up having a clogged & leaking sink, a shower valve that would drop into the full hot position by itself while showering, and dirty clothes found under bed and bathroom cabinet. Overall, the hotel is in need of some serious management attention from the lobby to the rooms.
Business response:
Dear Tj,Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered during your stay. Cleanliness and maintenance are of utmost importance to us, and we deeply regret that your experience fell short of our standards. Please rest assured that your feedback is being taken seriously, and we are addressing these concerns with our team to ensure improvements moving forward. We hope you will consider giving us another chance to provide you with a more pleasant stay in the ... read more
Did not see property due to reservation being cancelled. It was frustrating as I was not told about the cancellation before arriving at the hotel.
Business response:
Dear Cheyenne,We sincerely apologize for the inconvenience you experienced regarding the cancellation of your reservation. We understand how frustrating this situation must have been, especially after arriving at the hotel. Please rest assured that this is not reflective of our usual standard of service. We will review our communication processes to ensure that future guests are properly informed. We hope you'll consider giving us another opportunity to provide you with a seamless experience in the future. Thank you for your... read more
Review It was quiet the room lacked cleanliness water it the bathroom was hot cold water was not working. There was a no smoking but the hallway where our room was located smell of cigarette smoke. We had a nice stay but the hotel could of been better
Business response:
Thank you, Jessica, for your feedback and positive rating! We are glad you enjoyed the quiet atmosphere. We apologize for the issues with the water temperature and the smell of smoke in the hallway. Your comments are important, and we’re addressing these concerns to improve the guest experience. We hope to welcome you back to Extended Stay America for a more enjoyable stay.Sincerely,Hotel Management
Beware!!! Hotel employee demanded cash from us for parking or he wouldn’t check us in. Parking was supposed to be free and he wanted $25 per day in cash only. We gave him what little cash we had since he would not give us our rooms. It was confirmed to us the next day that this was a scam. The rooms are large and close to Disneyland. The area is not very nice but we just wanted a place to sleep. I would not book here again!
Business response:
Dear Deborah, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to deal with the parking situation, and we deeply regret the actions of the employee involved. This is not in line with our standards, and we are taking immediate steps to address it. We appreciate your feedback and hope to have the chance to offer you a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.